Brianna Kent
Seminole,FL
Summary
A professional and results-driven learner with a passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results across several fields, including administration, hospitality, and social work.
Pursuing full-time or part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Protective Services Intern
Bartow County Division of Family and Child Services
01.2022 - 05.2022
- Maximized learning experience by shadowing caseworkers and a supervisor daily
- Strengthened use of confidentiality and handling of classified documentation
- Attended interviews with adults and children, interventions, court dealings, and staff meetings
- Facilitated, interpreted, and documented collateral interviews
Social and Academic Intern
KSU Academy for Inclusive Learning and Social Growth
01.2023 - 05.2023
- Built and maintained rapport with students to foster an environment for personal growth
- Guided bi-weekly social mentoring with five students
- Empowered a student twice weekly through an audit course
Restaurant Manager
10.2021 - Current
- Oversaw daily restaurant operations, including staff management, scheduling, inventory control, and customer service for a high-volume establishment
- Handled high-stress situations, including resolving customer disputes promptly and professionally, turning negative experiences into positive reviews, and ensuring return business
- Recruited, trained, and supervised teams of up to 100 employees, maintaining low turnover and high staff satisfaction
- Implemented training programs and performance reviews to elevate service standards and increase employee accountability
- Maintained composure during peak service hours or understaffed shifts, serving as a stabilizing force and motivating the team under pressure
Education
Bachelor of Science - Human Services, Social Engagement and Advocacy
Kennesaw State University
Kennesaw, GA01-2023
Skills
- Customer Engagement
- Team Management
- Crisis Intervention
- Time Management
- Flexible and Adaptable
- Professional Verbal and Written Communication
Certification
- Darkness to Light, Stewards of Children Training
- Postvention Training: Social Service Agencies' Response to Sudden Death or Suicide
Timeline
Social and Academic Intern
KSU Academy for Inclusive Learning and Social Growth
01.2023 - 05.2023
Child Protective Services Intern
Bartow County Division of Family and Child Services
01.2022 - 05.2022
Restaurant Manager
10.2021 - Current
Bachelor of Science - Human Services, Social Engagement and Advocacy
Kennesaw State University