Brianna Kidd
Hagerhill,KY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Clinic Clerk] position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Crew Member
Dairy Queen
Paintsville, KY
4 2023 - 08.2023
- Took orders, made ice cream, handed orders when food was ready, and made hot dogs from time to time
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Took orders, prepared meals, and collected payments.
- Offered suggestions for process improvements that ultimately led to more efficient operations within an store location
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Call Center Agent
Dynamic BDC
Michigan, ND
06.2021 - 02.2022
- Took inbound and outbound calls to let people know about their airbag recalls on vehicles, scheduled the appointment online for the customer to get their recall fixed, called the dealership if needed to schedule an appointment
- Boosted customer service satisfaction ratings through consistent quality control.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 50 calls per day.
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Education
Some College (No Degree) - Medical Information Technology
08.2012 - 05.2014
High School Diploma -
08.2008 - 05.2012
Skills
Live Chat
Help Desk
Typing Fast
Customer Service
Microsoft Excel
Typing Speed
Calm Under Pressure
Money handling abilities
LiveChat Messaging
Telemarketing expertise
Call Center Customer Service
[60] Wpm Typing Speed
Certification
CPR Certification
Timeline
Call Center Agent - Dynamic BDC
06.2021 - 02.2022
Big Sandy Community And Technical College - Some College (No Degree), Medical Information Technology
08.2012 - 05.2014
United States Johnson Central High School - High School Diploma,
08.2008 - 05.2012
Crew Member - Dairy Queen
4 2023 - 08.2023