BRIANNA KINCEY

• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
• Assessed calls and inquiries to prioritize services based on medical emergencies.
• Collected deductibles and copays to post money to patient accounts.
• Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
• Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.

• Monitored credentials and contacted practitioners when expiration dates were nearing.
• Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
• Assisted clients with completion of applications and paperwork.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

• Scheduled appointments, sent reminders and updated master calendar.
• Greeted, registered and checked in patients.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Determined amounts due and accepted payments.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Handled complaints and questions, and re-directed calls to other team members.
• Scheduled follow up calls with potential patients to gain interest in scheduling appointments.
• Acted as first point of contact and set appointments for prospective clients.
• Answered phone calls and answered questions from potential patients.

• Addressed non-conformance issues, pausing production to correct errors.
• Listened to calls live or side by side while communicating feedback. Encouraged good practices and discouraged bad ones. Identified calls failing to meet predefined standards and identified the problem. Implemented agent training and coaching initiatives. Provided customer feedback and internal compliance feedback to management.

Administered record keeping. Developed rapport with parents, conducted tours and explained procedural questions, trained and mentored teachers and staff, and also assisted in the hiring training and evaluation of staff.

• Maintained professional demeanor by staying calm when addressing unhappy or angry parents.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Interacted with parents by phone, email, or in-person to provide information.

• Promoted available products and services to customers during service, account management, and order calls.
• Developed and updated databases to handle customer data.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Handled customer inquiries and suggestions courteously and professionally.
• Process order inquiry calls, initiate service orders and provide service order status update. Process Billing calls; investigate meter read and other inquires related to billing accuracy or payment. Process correspondence and update customer accounts. Processing refunds, compensation request & changes to accounts. Assessment and re-assessment of payment arrangements, giving information about current offers available. Route escalated customer issues to higher level employees for resolution. Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes. Execute outbound call messaging as indicated for various purposes e.g. collections, service orders, tree trimming, street lights, denial of access, and guard lights.

• Supported office staff and operational requirements with administrative tasks.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Maintained current and accurate medical records for patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Entered patient information into payment system accurately for billing purposes.
• Answered patient questions and inquiries regarding registration process and documentation.
• Processed medical records requests, assuring release only to appropriate parties proper authorization.
• Explained form wording to patients to help each understand information required.