Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Brianna Kmiec

Brianna Kmiec

SPANAWAY,WA

Summary

I am a dedicated and hard-working employee, successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 22 years of management performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient employee dedicated to delivering encouragement and feedback to help employees along with myself be successful. Energetic professional with great poise. With the ability to be Well-trained in all responsibilities for my job.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervisor

Rite Aid
07.2023 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations.
  • Boosted team performance by developing customer service training materials.
  • Conducted opening and closing of store, including managing all cash drawer's pharmacy drawers as well then creating deposits for that shift.
  • Responsible for taking deposits and change request's to bank when need.

Area Manager

Papa Murphy's
03.2001 - 02.2023
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 9 location managers and managed several assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Dedicated to expanding client bases by building lasting relationships.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Managed inventory and reduced shrinkage by 2% through detailed monitoring of daily operations and stock
  • Oversaw budget planning, strategy development, community outreach for organization

Education

GED -

Green River Community College
Auburn, WA
06.2021

Skills

  • Order Supplies
  • Greet Guests
  • Manage Contracts
  • Health and Safety Regulations
  • Staff Training
  • Staff Management
  • Customer Service
  • Quality Standards
  • Goals and Performance
  • Scheduling and Coordinating
  • Order Management

Certification

  • CM - Certified Manager Certification from Papa Murphy's training program.
  • Serve Safe Certification.
  • Washington State Food Workers Card.

Additional Information

Tim Bayley

Owner Papa Murphy's Franchisee

Phone: 253-569-3971

Derick Glase

Co-Owner Papa Murphy's Franchisee

Phone: 253-563-3970

Teresa Rebel

Rite Aid Store Manager

Phone: 253-651-1593

Courtney Newsome

Papa Murphy's Manager/ Employee as personal reference

Can speak to my work ethics

Phone: 253-350-6356

Jackie Logan

Papa Murphy's Manager/ Employee as personal reference

Can speak to my work ethics

Phone:253-341-8963

Timeline

Supervisor

Rite Aid
07.2023 - Current

Area Manager

Papa Murphy's
03.2001 - 02.2023

GED -

Green River Community College
Brianna Kmiec