- Cooking
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Baking
- Food Photography
Brianna Kohlhase
Hospitality
Phenix City,US
Summary
Dynamic and detail-oriented professional with a proven track record at IHG Army Hotels, excelling in guest relations and meticulous room cleaning. Skilled in vacuuming and sweeping, I consistently exceeded cleanliness standards, enhancing guest satisfaction and maintaining a welcoming atmosphere. Strong communicator with a commitment to teamwork and exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
IHG Army Hotels
02.2024 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
Rotisserie Associate
Sam's Club
02.2023 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Team Leader Manager
Walmart
09.2011 - 06.2019
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Cosmetology
Empire Beauty School
Reading, United States 05.2001 -
High School Diploma -
Oley Valley High School
Oley, United States 05.2001 -
Skills
Managed over 30 Associates including Dept Managers within my Fresh Departments
Customer Service
Inventory and Ordering
Food Service
Interests
Timeline
Housekeeping Room Attendant
IHG Army Hotels
02.2024 - Current
Rotisserie Associate
Sam's Club
02.2023 - 10.2023
Team Leader Manager
Walmart
09.2011 - 06.2019
Cosmetology
Empire Beauty School
05.2001 -
High School Diploma -
Oley Valley High School
05.2001 -
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