Brianna Krause
Elgin,IL
Summary
Detail-oriented Dispatcher and Customer Service professional with over 5 years of experience in fast-paced environments. Expertise in managing service orders, coordinating teams, and enhancing customer relationships. Committed to contributing to organizational success through efficient dispatch and exceptional service delivery.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Seasonal Associate/ Cashier/ Floor Associate
Burlington
Elgin
10.2021 - Current
- Welcomed customers as they entered the store
- Offered Burlington Credit Card to customers, highlighting 10% discount on first transaction to enhance customer satisfaction
- Inquired about customer Loyalty numbers at the register to enhance service efficiency. Which saves their purchase and sends it to their phone/Email
- Inquired about customer Loyalty numbers to streamline their purchases and facilitate digital receipts.
- Removed security tags from merchandise before sale
- While working on the floor put the items back where they belong pick clothes etc. off the floor
- Took items without sensors or tags to the front for tagging or hanging.
- Verified that item sizes matched their corresponding hangers to maintain organization.
- Ensured price stickers accurately matched items to maintain pricing integrity and customer trust
Dispatcher/Customer Service
TransformCo Sears
Elgin, IL
12.2021 - 01.2025
- Assisted customers by phone, addressing inquiries and providing updates on service orders
- Communicated with technicians to coordinate daily schedules and resolve service issues
- Exhibited strong phone etiquette and problem-solving skills in fast-paced environment to enhance customer satisfaction
- Maintained organized records of customer interactions and service details for accurate service delivery
- Corrected service orders to ensure precision to ensure accurate information and timely completion
- Managed multiple websites to efficiently track and update service requests
- Utilized computer skills for data entry and order management
- Supported team members to ensure smooth daily operations
Furniture Sales Associate / Cashier / Seasonal Sales Associate
Big Lots
Elgin, IL
11.2018 - 12.2021
- Assisted customers in the Furniture department, providing product knowledge and recommendations
- Operated cash register, managed cash transactions, and processed sales to enhance customer experience
- Provided excellent customer service by answering questions and ensuring customer satisfaction
- Maintained organized sales floor and restocked merchandise regularly
- Maintained organized sales floor and restocked merchandise to ensure product availability
- Cross-trained in multiple roles to support team efficiency during busy periods. in various roles to enhance team flexibility during busy periods., including cashiering and sales support during peak seasons
- Delivered exceptional customer service by addressing inquiries and fostering customer satisfaction
- Searched for products in the warehouse and on the computer to fulfill customer orders. in the warehouse and on the computer to meet customer needs.
Education
High school diploma or GED - Culinary Arts (High school or equivalent)
Elgin Community College
Elgin , IL 01.2018 - 01.2019
Skills
- Dispatching
- Customer service expertise
- Customer support expertise
- Sales experience
- Retail sales (3 years)
- Furniture Sales (2 years)
- Outbound calling (3 years)
- Data entry (3 years)
- Cash handling (3 years)
- POS (3 years)
- Logistics
- Attention to detail
- Effective communication
- Written communication
- Telephone etiquette
- Organizational expertise
- Time management
- Team Member
- Relationship building
- Microsoft Office (3 years)
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint (3 years)
- Microsoft Outlook
- Google Suite
- Google Docs
- Adobe Acrobat (3 years)
- Windows
- Software troubleshooting
- Typing
- Computer proficiency
- Computer literacy (3 years)
- Arithmetic skills
- Appointment scheduling
- Stocking (3 years)
- Live chat
- Product demonstrations
- Presentation skills
- Conversion optimization
- Office experience
- Time management
- Furniture Sales (2 years)
- Call center (3 years)
- Typing
- Computer literacy (3 years)
Languages
English - Fluent
Timeline
Dispatcher/Customer Service
TransformCo Sears
12.2021 - 01.2025
Seasonal Associate/ Cashier/ Floor Associate
Burlington
10.2021 - Current
Furniture Sales Associate / Cashier / Seasonal Sales Associate
Big Lots
11.2018 - 12.2021
High school diploma or GED - Culinary Arts (High school or equivalent)
Elgin Community College
01.2018 - 01.2019