Brianna Kreppel
Buffalo
Summary
Results driven operations Manager with extensive experience function planning, implementation as well as in employee development, scheduling, and training within the food and beverage sector for over 25 years. Successfully dedicated to daily operations of multiple hospitality related businesses and coordination between departments for streamlined top notch guest experience. Developed and utilized standard operating procedures to enhance guest experience while creating an excellent work environment for our internal guests as well.
Overview
17
17
years of professional experience
Work History
Operations Manager
Ebenezer Stop and Shop
Buffalo
05.2015 - Current
- Ensure employee development and scheduling needs. Provide hands on training and communication of daily tasks as well as overall standards.
- Develop key operational processes including menus, both daily and group catering. Menu planning and implementation based on overall knowledge of both product and labor cost.
- Maintain accurate weekly inventory records in order to track stock. Order as necessary while building vendor relations through all aspects of store management.
- Efficiently recognize guest needs and ensure overall satisfaction through each interaction.
Food and Beverage Manager
Adam's Mark Hotels
Buffalo
01.2008 - 05.2015
- Hired as Banquet captain, to Assistant Food and Beverage manager then to Food and Beverage Manager. Received Manager of the quarter four times and Manager of the year once.
- Manage and coordinate daily function 72,000 sq. Ft of banquet space. Organization of all set up and service aspects for groups including conventions, weddings, food and trade shows, etc. The last year included management of the restaurant operations and staff also.
- Managed interviewing, scheduling and weekly payroll records for employees working within the food and beverage department including 80+ banquet servers, 10+ housemen and 20+ restaurant servers, bartenders and hosts.
- Review all BEO's for functions and coordination of all services listed while going above and beyond written description to ensure a positive guest experience .
- Development of S.O.P. for B.E.O. and diagram creation for added communications between Sales/planning and the day-to-day operations for maximum efficiency and thorough guest assistance.
- Assisted with catering requests from external clients when necessary by coordinating menus, special requests, staffing needs and delivery schedules.
Education
Bachelor of Science - Hospitality Administration And Management
SUNY Buffalo State
Buffalo, NY12-2007
Skills
- Employee interviewing and training development including overall team building
- Inventory management, ordering and vendor relations
- Menu planning based on customer needs and company cost controls
- Event organization and coordination
- Above and beyond customer service and quality assurance
- Patience and overall professional demeanor with even the most difficult of guests
Timeline
Operations Manager
Ebenezer Stop and Shop
05.2015 - Current
Food and Beverage Manager
Adam's Mark Hotels
01.2008 - 05.2015
Bachelor of Science - Hospitality Administration And Management
SUNY Buffalo State