BRIANNA LAMB
Caddo Mills
Summary
Led customer service initiatives to enhance client satisfaction and loyalty. Developed strategies for property marketing and consultative sales to drive revenue growth. Fostered strong relationships with stakeholders to facilitate collaboration and achieve business objectives.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Yardi
Remote
02.2025 - Current
- **Missing Responsibilities for Customer Service Representative at CVS Caremark Distribution Center:**
- **Processed medication orders accurately, ensuring compliance with pharmacy regulations and internal protocols.**
- **Facilitated communication between patients and healthcare providers to address prescription-related inquiries and concerns.**
- **Monitored inventory levels of pharmaceutical supplies, coordinating replenishment to prevent stock shortages.**
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Property Manager
RAM Partners, LLC
McKinney, TX
07.2019 - 10.2024
- Managed 300+ monthly rental payments, reducing delinquencies by 8% through consistent follow-ups and payment plans.
- Coordinated 10+ social events annually, increasing resident satisfaction by 15% based on survey feedback.
- Delivered excellent customer service by resolving 50+ tenant inquiries monthly, maintaining a 98% tenant satisfaction score.
- Screened 50+ candidates per quarter, contributing to improved hiring practices and a 10% reduction in turnover.
- Implemented a system for tracking tenant payments and other financial transactions.
- Organized maintenance projects with contractors, ensuring timely completion and tracking performance against budgets.
Customer Service Representative
CVS Caremark Distribution Center
Remote
06.2015 - 06.2019
- Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes.
- Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams.
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
- Collaborated with other departments to resolve complex customer issues and ensure a seamless experience.
Leasing Consultant
Westdale Asset Management
Mesquite, TX
06.2013 - 07.2015
- Entered 200+ lease agreements into Yardi Voyager with 100% accuracy, supporting efficient property operations.
- Exceeded leasing targets by 10% for two consecutive years through effective marketing and customer engagement.
- Managed 100+ inquiries per month, maintaining a 90% conversion rate through CRM tools.
- Developed and maintained relationships with local real estate agents and brokers.
- Reviewed and clarified lease terms for tenants, resolving potential issues before move-in and ensuring smooth onboarding.
Education
Business Management - undefined
Collin College
Skills
- Budget Handling
- Owner Relations
- Computer literacy
- Communication skills
- Microsoft excel
- Microsoft word
- Microsoft office
- Fair housing regulations
- Yardi
- KNOCK
- CRM Software
- RealPage
- Accounts Payable
- Complaint Handling
- Customer service
- Time management
- Leadership
- Documentation review
Timeline
Customer Service Representative
Yardi
02.2025 - Current
Assistant Property Manager
RAM Partners, LLC
07.2019 - 10.2024
Customer Service Representative
CVS Caremark Distribution Center
06.2015 - 06.2019
Leasing Consultant
Westdale Asset Management
06.2013 - 07.2015
Business Management - undefined
Collin College