BRIANNA LAMBERT
charleston,SC
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead With Keys
Petsmart
01.2024 - Current
- Increased sales by effectively training and mentoring new team members.
- Provided excellent customer service by addressing inquiries, offering recommendations, and ensuring prompt resolutions.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
Companion Animal Leader
petco
01.2023 - 11.2023
- Developed a comprehensive knowledge of pet nutrition and health care products, enabling me to recommend the best products for each individual pet's needs
- Provided excellent customer service by assisting pet owners with their companion animal needs
- Trained new employees on company policies and procedures related to companion animal care, emphasizing quality customer service at all times
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Opened and closed the store, as well as handling the cash registers and other closing/opening procedures
Brand Representative
hollister
06.2019 - 08.2021
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Assisted in training new employees on proper use of equipment and safety protocols
Education
Psychology -
College of Charleston
Charleston, SCHigh School Diploma -
andrews high school
andrews, SC06.2021
Skills
- Cash Register Operation
- Time Management
- Store Opening and Closing
- Strategic Selling
- Folding Clothes
- Retail Sales
- Cash Handling
- Customer Assistance
- Staff Training and Development
- Promotional planning
- Customer Service
- Product ordering
- Creativity and Originality
Timeline
Lead With Keys
Petsmart
01.2024 - Current
Companion Animal Leader
petco
01.2023 - 11.2023
Brand Representative
hollister
06.2019 - 08.2021
Psychology -
College of Charleston
High School Diploma -
andrews high school
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