Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Lance

Detroit,MI

Summary

Highly organized and self-motivated professional that is determined to provide the best resolutions to satisfy company needs and to ensure I can motivate and inspire my team members. As a certified Human Resource expert, I am devoted to find the most beneficial methods to maintain high morale within the organization that I represent.

Overview

7
7
years of professional experience

Work History

Field Recruiter

EmployBridge
Warren, MI
04.2023 - Current
  • Develop and maintain relationships with hiring managers to ensure effective recruitment processes.
  • Research, identify, and source qualified candidates through various channels including job boards, social media, and referrals.
  • Conduct in-depth phone screens and interviews for potential candidates.
  • Assist in the development of recruiting strategies to meet the organization's goals.
  • Maintain a database of prospective candidates for future opportunities.
  • Coordinate onboarding activities such as background checks, drug screening tests, new hire paperwork and employee orientations.
  • Manage candidate tracking systems to ensure accurate records are kept up-to-date.
  • Organize job postings on external websites and monitored responses from applicants.
  • Process payroll and ensure the accuracy of pay and deductions.
  • Offer temporary, direct hire and contractual work assignments.

New Business Specialist

AAA of Michigan
Livonia, MI
03.2022 - 04.2023
  • Processed new and existing life insurance policies with senior underwriting specialist.
  • Developed and implemented effective strategies for identifying potential new business opportunities.
  • Collected medical records from various vendors that help dictate rather or not we can approve/deny new life insurance polices.
  • Answered incoming calls received by life insurance agents, customers, doctors and the Member Service department to update payment information, process payments, make policy changes or withdraw current life insurance polices.
  • Provided comprehensive product information to customers while addressing their concerns.

Customer Care Executive

Michigan Schools and Government Credit Union
Troy, MI
11.2020 - 03.2022
  • Provided customer service by responding to phone, email, and chat inquiries in a timely manner.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Performed a broad range of member service and teller functions including accurately processing savings, checking and certificate (CD) account transfers.
  • Assist members in setting up MSGCU's automated services.
  • Processed profile updates and check orders.
  • Offered loan quotes, calculations and rates, in addition to generating loan applications. (Mortgage, personal and auto loans).

Customer Account Expert

Comcast
Sterling Heights, MI
09.2016 - 11.2020
  • Answered incoming calls from customers to provide assistance in resolving customer inquiries and issues.
  • Researched, analyzed, and troubleshot customer complaints using various systems and processes.
  • Processed payments and refunds for customers as needed.
  • Assisted customers with navigating through the company's website to locate products or services they were looking for.
  • Identified opportunities for cross-selling additional products or services based on customer needs.
  • Created new accounts for customers according to established guidelines.
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.

Education

Human Resource Managment Certification -

University of Phoenix
Tempe, AZ
05-2021

High School Diploma -

Crockett High School
Detroit, MI
06-2012

Skills

  • Certified Professional Human Resource Management
  • Interviewing Techniques
  • Candidate Sourcing
  • Employee Relations
  • Resume Screening
  • Background Checks
  • Process Improvement
  • Human Resources Policies
  • Product Knowledge
  • Microsoft Office Expertise
  • DocuSign Expertise
  • Coaching and Mentoring
  • New Employee Training

Timeline

Field Recruiter

EmployBridge
04.2023 - Current

New Business Specialist

AAA of Michigan
03.2022 - 04.2023

Customer Care Executive

Michigan Schools and Government Credit Union
11.2020 - 03.2022

Customer Account Expert

Comcast
09.2016 - 11.2020

Human Resource Managment Certification -

University of Phoenix

High School Diploma -

Crockett High School

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Brianna Lance