Brianna Landes
Canton,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Customer Engagement Digital Advisor
Delta Defense, LLC
01.2023 - Current
- Field customer chats/emails, troubleshoot and resolve issues, strengthen member relationships
- Respond to customer inquiries with knowledgeable, well thought out answers
- Deepen and retain member relationships through engaging conversations
- Maintain up-to-date knowledge of products, services, and promotions
- Operate with a 'find needs, fill needs' mindset
- Provide solutions, offers, and information to match customer needs for product and membership needs
- Handle and resolve customer concerns with empathy and attention to detail
- Follow up with customers as needed to ensure the best possible service experience
- Meet or exceed established targets and key performance indicators
- Collaborate with team members and help one another learn and grow
- Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
Registrar
Canton ISD
11.2020 - 03.2022
- Student Records Management: Maintain accurate and up-to-date records of student enrollment, academic progress, grades, and other relevant information
- Registration Process: Oversee registration processes for new and returning students, ensuring that it is efficient, organized, and compliant with institutional policies and regulations
- Course Scheduling: Collaborate with academic departments to develop course schedules, taking into account faculty availability, student demand, and program requirements
- Transcript Processing: Process transcript requests and maintain integrity and confidentiality of student academic records
- Academic Policies: Interpret and enforce academic policies and regulations, providing guidance to students, faculty, and staff as needed
- Student Advising: Provide academic advising support to students, assisting them with course selection, academic planning, and understanding graduation requirements
- Compliance Reporting: Prepare and submit reports to regulatory agencies, accrediting bodies, and other stakeholders regarding enrollment data, graduation rates, and other relevant information
- Customer Service: Provide excellent customer service to students, faculty, staff, and other stakeholders, addressing inquiries, resolving issues, and fostering a positive and supportive environment
- Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and effectiveness of registration and records management processes.
Special Education Paraprofessional
Canton ISD
08.2017 - 11.2020
- Help meet physical and instructional needs of students with disabilities in a self-contained classroom
- Assist in implementation of classroom programs, including self-help, behavior management, and instruction programs
- Work under general supervision of principal and immediate direction of certified teacher
- Assist students with physical disabilities according to their needs including transferring to and from wheelchairs; lifting; positioning; or assisting students with personal care such as feeding, bathroom needs, and personal hygiene.
Office Cashier
Brookshire's Grocery Company
08.2014 - 08.2017
- Prepared cash/check deposits and maintains accurate store financial records and bank deposit logs
- Reported discrepancies to management to ensure proper actions are taken
- Performed various store office activities such as ordering office supplies, assisting cashiers, and answering incoming telephone calls
- Balanced cash register drawers and safe funds
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products
- Provided friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints
- Assisted in training new hires, sharing best practices for cashier duties and responsibilities.
- Assisted with merchandising initiatives such as restocking items on shelves when needed.
Education
Education: EC-6 -
Tyler Junior College
Tyler, Texas05.2021
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Documentation review
- Problem Resolution
- Teamwork
- Organizational Skills
- Attention to Detail
- Critical Thinking
Timeline
Customer Engagement Digital Advisor
Delta Defense, LLC
01.2023 - Current
Registrar
Canton ISD
11.2020 - 03.2022
Special Education Paraprofessional
Canton ISD
08.2017 - 11.2020
Office Cashier
Brookshire's Grocery Company
08.2014 - 08.2017
Education: EC-6 -
Tyler Junior College
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