Alanna Ruffin
Laurel,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Springhill Suites By Marriott
Sterling, VA
09.2023 - Current
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Mentored junior staff members on company policies and best practices leading to consistent levels high-quality service delivery.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Supervised team on two front desk agents and helped resolve issues arising during shifts.
Guest Service Expert
Courtyard by Marriott
Fairfax, VA
03.2023 - 08.2023
- Welcomed all guest at front desk, answering phones, made reservations and provided directions and tourist information during busy seasons.
- Demonstrated ability to interact commendably with both guests and colleagues independently, maintaining good judgment and composure in fast paced environments.
- Provided excellent customer service and support for members and guests including troubleshooting problems and complaint resolution.
- Resolved guest issues using innovative problem solving techniques and issued appropriate compensation that considered guest satisfaction and overall company goals.
- Managed over 60 guest minium per day.
- Processed all guest checking in, confirming reservations in computer system verifying guest identity.
Store Associate
Aldi
Haymarket, VA
08.2021 - 03.2023
- Assisted customers with locating items in the store, answered questions about products and prices.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Stocked shelves, rotated merchandise and ensured product freshness.
Assistant Manager
Nandos Peri Peri
Ashburn, VA
11.2013 - 08.2019
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Managed 40+ employees and increased sales by 10%
- Maintained cleanliness and sanitation across all food services, storage, and preparation stations.
- Assigned tass and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-2012
Skills
- Operations Management
- Sales Planning
- Policy Enforcement
- Coordinating Shuttles
- Team Management
- Strong Leadership
- Hospitality Services
- Problem Solving
- Written and verbal communication
- Microsoft Office
Certification
- ServSafe Certification
Timeline
Guest Services Supervisor
Springhill Suites By Marriott
09.2023 - Current
Guest Service Expert
Courtyard by Marriott
03.2023 - 08.2023
Store Associate
Aldi
08.2021 - 03.2023
Assistant Manager
Nandos Peri Peri
11.2013 - 08.2019
High School Diploma -
Stonewall Jackson High School
- ServSafe Certification
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