Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brianna Leavitt

Brianna Leavitt

Las Vegas,NV

Summary

Hardworking and motivated Assistance Manager with Kasikorn Bank PCL 3 years of experience and record of success in financial industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Manager

Tropical summer cafe and hostel
Bangkok , Bangkok
11.2022 - 08.2023
  • Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas.
  • Organized daily staff meetings to discuss operations, customer service, and safety protocols.
  • Developed and implemented policies for guest check-in and check-out procedures.
  • Conducted regular performance reviews of front desk staff to ensure quality standards were met.
  • Managed customer complaints with professionalism and discretion.
  • Responsible for recruiting, hiring, training, scheduling, and disciplining employees.
  • Created weekly reports documenting occupancy rates, revenue targets, expenses.
  • Established relationships with tour companies in order to increase occupancy levels during peak seasons.
  • Monitored employee attendance records in order to maintain accurate payroll information.
  • Analyzed financial data related to operating costs such as labor expenses, utilities bills.
  • Implemented cost-saving measures such as energy conservation initiatives or discounts for long term stays.

Assistant Manager

KASIKORNBANK Public Company
Bangkok, Bangkok
03.2016 - 03.2019
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor of Political And Science - Social Sciences

Mahamakut Buddhist University Isan Campus
Khonkaen, Thailand
05-2015

Skills

  • Financial Management
  • Performance Management
  • Strategic Planning
  • Policy Implementation
  • Sales Techniques
  • Budget Control
  • Customer Relationship Management (CRM)

Affiliations

  • Training golf minimum once a week.
  • Hike and visit new local place in Las Vegas.
  • Plan to visit different famous spot in Nevada.

Timeline

Manager

Tropical summer cafe and hostel
11.2022 - 08.2023

Assistant Manager

KASIKORNBANK Public Company
03.2016 - 03.2019

Bachelor of Political And Science - Social Sciences

Mahamakut Buddhist University Isan Campus

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Brianna Leavitt