Brianna Lerma-Morris
Houston,TX
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Customer Service Representative fluent in English and language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
12
12
years of professional experience
Work History
Caseworker
Catholic Charities
05.2022 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Advocated for client rights and represented client interests at administrative hearings.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Documented client progress and activities in accordance with agency policies and procedures.
- Facilitated client support groups to provide resources and assistance.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Site Supervisor
Educare/Rescare
10.2019 - 02.2023
- Monitored and assisted with daily living activities, including bathing, grooming, and room care
- Delivered personal care and support aligned with individual support plans
- Assisted with living transitions, supporting independent and assisted living skills and overall community integration
- Administered medications and set up reminders for clients in alignment with medication administration record
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
Site Supervisor
Allied Universal Security Services
12.2018 - 08.2020
- Time Sheet Pay Roll Supervise Employees Supervise site.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Office Manager
Pope Logistics
02.2014 - 10.2019
- And broker and answering drivers calls and booking loads and emailing paperwork and faxing paperwork also using Microsoft Office and PowerPoint and Word and using quick book.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Provider
Girling Home Health Care
09.2016 - 12.2018
- Jessica Cleaning Service-
- Answering telephone and scheduling appointments for houses to be cleaned
- Airport- help people on and off airplanes help them thru customs and read passports and flight tickets
- Pope Logistics- office manager and broker and answering drivers calls and booking loads and emailing paperwork and faxing paperwork
- Girling Home HealthCare- provider cleaning up and get medication from pharmacy
- Allied Universal-, Time Sheet Pay Roll Supervise
- Site Supervise
- Employees, Provider provider cleaning up and get medication from pharmacy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
SECRETARY
Jessica Cleaning Service
01.2011 - 02.2013
- Answering telephone and scheduling appointments for houses tobe cleaned.
- Scheduled appointments and conducted follow-up calls to clients
- Created and updated records and files to maintain document compliance
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained electronic filing systems and categorized documents
- Managed filing system, entered data and completed other clerical tasks
Education
High School Diploma -
Stanberry High School
Houston, TX06.2013
Skills
- Patient education
- Community integration
- Support
- Charting and documentation
- Client transportation
- Job Readiness
- Client Engagement
- Scheduling Medical Appointments
- CRM Software
- Biweekly Payroll Processing
- Monthly Closings
- Documentation
- Database Maintenance
- Coordinate Team Operations
- Work Site Preparation
- New Staff Orientation
Languages
Spanish
Native or Bilingual
Timeline
Caseworker
Catholic Charities
05.2022 - Current
Site Supervisor
Educare/Rescare
10.2019 - 02.2023
Site Supervisor
Allied Universal Security Services
12.2018 - 08.2020
Provider
Girling Home Health Care
09.2016 - 12.2018
Office Manager
Pope Logistics
02.2014 - 10.2019
SECRETARY
Jessica Cleaning Service
01.2011 - 02.2013
High School Diploma -
Stanberry High School
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