Brianna Letsinger
Summary
Detail oriented, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve and succeed company goals.
Overview
11
11
years of professional experience
Work History
Sales and Marketing Specialist
LaVille Barber Supply
10.2014 - 07.2021
- Greeted online and in-store customers offering assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, receiving/mailing orders and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping, purchasing and post sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Supported sales staff by providing market trends, account analyses and new product information.
- Executed digital campaigns to improve brand awareness and online presence.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Team Leader Manager
Maplehurst Bakeries Brownsburg
05.2013 - 08.2014
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Facilitated meetings to communicate team performance goals and results.
- Established and maintained performance, quality and service standards for professional customer care.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Dormitory Resident Assistant
Purdue University
08.2011 - 05.2013
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Responded to student inquiries and concerns, offering support and guidance.
- Helped develop and implement programs to foster community growth and development.
Telefund Caller
Purdue University
09.2010 - 06.2011
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Business Management
Purdue University
West Lafayette, IN05.2013
Skills
- Relationship Building
- Multitasking Abilities
- Problem-Solving
- Data Entry
- Written Communication
- Verbal Communication
- Processing Payments
- Food Safety and Sanitation
- Point of Sale Operation
- Team Management
Timeline
Sales and Marketing Specialist
LaVille Barber Supply
10.2014 - 07.2021
Team Leader Manager
Maplehurst Bakeries Brownsburg
05.2013 - 08.2014
Dormitory Resident Assistant
Purdue University
08.2011 - 05.2013
Telefund Caller
Purdue University
09.2010 - 06.2011
Bachelor of Science - Business Management
Purdue University
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