Summary
Overview
Work History
Education
Skills
License
Timeline
AccountManager

Brianna Lewis

Bassfield,United States

Summary

Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of customer service and problem-solving. Motivated to learn, grow and excel within the company.

Overview

5
5
years of professional experience

Work History

Data Entry Originator (Seasonal)

Sigtrack
05.2022 - 08.2022
  • Evaluate source documents to locate needed information.
  • Accurately handle data entry for clients into company-based software.
  • Complete independent data review of forms and batch records.
  • Keep optimal quality levels to prevent critical errors and support team performance targets.

Teladoc Agent (Contract)

NexRep LLC
05.2020 - 10.2020
  • Maneuvered and managed multiple systems and applications simultaneously.
  • Evaluated customer information to explore issues and develop potential solutions.
  • Register members' accounts.
  • Input data into computer programs and filing systems.
  • Scheduled and canceled appointments for members.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

DRTV Agent (Contract)

NexRep LLC
08.2019 - 01.2020
  • Educated customers on promotions to enhance sales.
  • Assisted call-in customers with questions and orders.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items.
  • Processed payment information.

Planned Career Break

N/A
04.2018 - 08.2019
  • I decided to resign from my former position as a circulation clerk at South Regional Mississippi Library to care for my grandmother who was diagnosed with cancer.
  • This is when I began to explore remote work.
  • During the past 5 years, I have cared for my grandmother who recently passed away.
  • I have accumulated an array of customer service skills through the years.
  • I am ready to move forward in advancing my career and continue providing quality customer service.

Library Circulation Clerk

South Regional Mississippi Library
04.2017 - 04.2018
  • Use library systems (Polaris) and specialist computer applications.
  • Maintain statistical records for computer use, meeting room use, and patron count.
  • Maintain meeting room scheduling for patrons
  • Routine mail check.
  • Accept and total daily cash transactions.
  • Inbound and outbound phone calls.
  • Organize library materials ("reading" shelves).
  • Train and direct library assistants.

Education

Bookkeeping Diploma - Accounting Technology And Bookkeeping

Stratford Career Institute
St. Albans City, Vermont
09.2017

High School Diploma -

A Beka Academy
Pensacola, FL
05.2015

Skills

TECHNICAL SKILLS

  • Microsoft Office Outlook
  • Google Docs
  • Five9 Call Center
  • Zoom
  • GoToMeeting
  • Adobe Connect

KEY SKILLS

  • Insurance Policy Coverage Knowledge
  • Customer Service
  • Organization
  • Teamwork
  • Critical Thinking
  • Documentation and reporting

License

Independent Insurance Adjuster, Mississippi Insurance Department - 2022

P & C with Workers' Comp

Timeline

Data Entry Originator (Seasonal)

Sigtrack
05.2022 - 08.2022

Teladoc Agent (Contract)

NexRep LLC
05.2020 - 10.2020

DRTV Agent (Contract)

NexRep LLC
08.2019 - 01.2020

Planned Career Break

N/A
04.2018 - 08.2019

Library Circulation Clerk

South Regional Mississippi Library
04.2017 - 04.2018

Bookkeeping Diploma - Accounting Technology And Bookkeeping

Stratford Career Institute

High School Diploma -

A Beka Academy

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Brianna Lewis