Brianna Lianos
Seneca,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guidance Clerk
Oconee County School District
07.2023 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Identified and addressed concerns of incoming students and parents.
- Maintained accurate records of student progress and counseling sessions, adhering to confidentiality guidelines while enabling effective collaboration among staff members.
- Implemented crisis intervention protocols when needed, ensuring student safety and appropriate follow-up support.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Facilitated and gathered necessary paperwork for outgoing students.
Cashier
Walmart
09.2019 - 12.2019
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked closely with shift manager to solve problems and handle customer concerns.
Receptionist
Shoreline Physical Therapy
09.2010 - 06.2011
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
CNA
Crescent Point At Niantic
05.2009 - 01.2010
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Sales Representative/Front Desk Receptionist
Planet Fitness
06.2008 - 05.2009
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
East Lyme High School
East Lyme, CT06.2008
Skills
- Information Security
- Quality Control
- Materials Organization
- Scheduling and calendar management
- Records Maintenance
- Administrative Support
- Administrative tasks
- Point of sale operation
Certification
- CNA - Certified Nurse Assistant (2009)
Timeline
Guidance Clerk
Oconee County School District
07.2023 - Current
Cashier
Walmart
09.2019 - 12.2019
Receptionist
Shoreline Physical Therapy
09.2010 - 06.2011
CNA
Crescent Point At Niantic
05.2009 - 01.2010
Sales Representative/Front Desk Receptionist
Planet Fitness
06.2008 - 05.2009
High School Diploma -
East Lyme High School
- CNA - Certified Nurse Assistant (2009)
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