Brianna Libbey-Lajoie
Webster,MA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
Worcester Emergency Communications-Dispatch
City Of Worcester
Worcester , MA
04.2022 - Current
- Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitor alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests.
- Receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Question callers to determine nature of problems and locations to direct type of response needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Use specialized software to track and maintain case incident numbers and logs.
- Route calls to police, fire and ambulance service to meet individual call needs.
Customer Service Representative
Innowave Marketing Group
Burlingame , CA
06.2021 - 10.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer adjustments to maintain financial accounts.
- Communicated professionally with colleagues, freelancers and clients.
Commercial and House Cleaner
Catherine's Cleaning
Auburn , MA
08.2018 - 06.2021
- Worked on cleaning team to service offices and other commercial buildings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Waxed and polished wood floors and other woodwork.
Restaurant Hostess
Samuel Slater's Restaurant
Webster , MA
04.2019 - 06.2020
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
Personal Care Assistant
The Willows Of Worcester
Worcester , MA
01.2018 - 05.2019
- Monitored and assisted residents through individual service plans.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH 08.2019 - 10.2021
No Degree - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV 05.2001 -
No Degree - General Education
Quinsigamond Community College
Worcester, MA 05.2001 -
Skills
Computer-aided dispatching
undefinedCertification
NG9-1-1 certified
Timeline
Worcester Emergency Communications-Dispatch
City Of Worcester
04.2022 - Current
Customer Service Representative
Innowave Marketing Group
06.2021 - 10.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
08.2019 - 10.2021
Restaurant Hostess
Samuel Slater's Restaurant
04.2019 - 06.2020
Commercial and House Cleaner
Catherine's Cleaning
08.2018 - 06.2021
Personal Care Assistant
The Willows Of Worcester
01.2018 - 05.2019
No Degree - Criminal Justice
University of Nevada - Las Vegas
05.2001 -
No Degree - General Education
Quinsigamond Community College
05.2001 -
NG9-1-1 certified
APCO certified
OSHA certified
Similar Profiles
Michael BartonMichael Barton
Working Foreman at City Of WorcesterWorking Foreman at City Of Worcester
Lisa MckayLisa Mckay
Sanitary Inspector at City of WorcesterSanitary Inspector at City of Worcester
Jonathan CamarraJonathan Camarra
Fleet Maintenance Foreman at City Of WorcesterFleet Maintenance Foreman at City Of Worcester