Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Brianna Lide

Plano

Summary

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Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.

Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrator Director

Green Marketing Group
06.2023 - 01.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Implemented new email management strategy, reducing clutter and improving communication efficiency.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Enhanced data security measures, conducted regular system backups to prevent data loss.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
  • Led transition to paperless office, reducing operational costs and environmental impact.
  • Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
  • Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
  • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
  • Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Drove significant market share growth with launch of innovative product lines.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.

Phlebotomist Float Lead

Clinical Pathology Laboratory
03.2022 - 12.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Went to different locations all throughout DFW to train and help out new hires.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Conducted venipuncture and other CT procedures.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Reviewed and processed requisitions for laboratory tests.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Lead Customer Service Representative

Firstsource Solutions
01.2020 - 02.2023
  • Check order status of prescription let member know status of prescriptions; see why orders stopped or not in progress.
  • Refill prescription with patient's permission.
  • Inform pharmacies or pharmacies on patient medication, order status, drug coverage etc..
  • Taking high volume calls; problem solving dealing with upset members.
  • Sending new insurance card if needed, checking PA.
  • Helping other reps assisting with questions in chat.

Phlebotomist Float

ExamOne, EMSI, Portamedic
03.2019 - 03.2021
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.

Floor Lead

LENSCRAFTERS, Luxottica Group
03.2018 - 03.2019
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
  • Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
  • Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
  • Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
  • Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
  • Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
  • Streamlined communication among staff members by developing a clear chain of command system.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented visual merchandising standards throughout the store''s floor space to create an appealing shopping environment that attracted more foot traffic.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Contributed to the development of new store policies and procedures, ensuring that they were clearly communicated and consistently enforced.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Provided support during peak periods, stepping in as needed to assist with various tasks such as cashiering or stocking shelves.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Assisted in budget preparation process by tracking expenses closely while also identifying potential cost-saving measures wherever possible.
  • Collaborated with management on strategic initiatives to drive improvements in store performance and customer satisfaction levels consistently.
  • Reduced customer complaints through proactive issue resolution and consistent client followups.
  • Increased sales performance by conducting regular product knowledge training sessions for the team.
  • Improved team efficiency by implementing new floor layout and organization strategies.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Provided exceptional customer service by addressing inquiries promptly, offering product recommendations when appropriate, and going above-and-beyond to ensure a positive shopping experience for all patrons.
  • Conducted routine equipment maintenance checks to minimize downtime caused by malfunctions or breakdowns.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Trained new employees on store policies, customer service excellence, and operational procedures.
  • Boosted sales figures by training staff on effective sales techniques and product knowledge.
  • Improved operational efficiency by adopting new technologies for inventory and sales tracking.
  • Enhanced team productivity by coordinating shift schedules and assigning tasks based on individual strengths.
  • Collaborated with marketing team to design in-store displays that effectively showcased new products.
  • Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
  • Enhanced employee retention by creating supportive and engaging work environment.
  • Improved inventory management with thorough stock checks and timely reorder requests.
  • Streamlined checkout process, reducing wait times and increasing customer satisfaction.
  • Conducted regular performance reviews, providing constructive feedback and setting goals for improvement.
  • Coordinated with management to relay feedback from both customers and staff, driving continuous improvement.
  • Orchestrated promotional events to attract new customers and increase brand awareness.
  • Developed reward system for staff performance, leading to increased motivation and productivity.
  • Fostered culture of teamwork and communication, leading by example and encouraging open dialogue among staff.
  • Maintained high standards of cleanliness and organization throughout sales floor, contributing to welcoming environment for customers.
  • Negotiated with suppliers for better pricing, improving store's profitability.
  • Ensured compliance with safety regulations, minimizing accidents and promoting secure workplace.
  • Implemented cost-saving measures without sacrificing quality of customer service or employee satisfaction.
  • Resolved conflicts among staff members, maintaining harmonious work environment.
  • Achieved significant reduction in customer complaints by implementing quick-response strategy for addressing issues.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.

Education

CPR CERTIFIED//PHLEBOTOMIST//EMT CERTIFIED - Medical Laboratory Science

CE Global
Garland, TX
07-2019

High School Diploma -

Mesquite High School
Mesquite
05-2018

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Administrative support
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Office management
  • Personable and approachable
  • Data confidentiality
  • Team collaboration
  • Document management
  • Staff management
  • Schedule coordination
  • Conflict resolution
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Relationship development
  • Goal setting
  • Employee supervision
  • Deadline adherence
  • Data analysis
  • Business administration
  • Problem-solving
  • New hire onboarding
  • Document control
  • Bookkeeping
  • Resourceful and analytical
  • Mail handling
  • Strategic planning
  • Budget management
  • Timesheet processing
  • Events coordination
  • Operations management
  • Continuous improvement
  • Supplies ordering
  • Project management
  • Multiple priorities management
  • Performance improvement
  • Flexible schedule
  • Executive support
  • Record preparation
  • Resource optimization
  • Technical support
  • Process improvement
  • Financial oversight
  • Information management
  • Technical documentation
  • Meeting facilitation
  • Cross-functional collaboration
  • Contract processing
  • Program management
  • Expense reporting
  • Budget development
  • Multi-line phone systems
  • Project coordination
  • Operations oversight
  • Network administration
  • Stakeholder relations
  • Presentation creation
  • Contract administration
  • Policy writing
  • Travel arrangements
  • Program oversight
  • Travel coordination
  • Business development
  • Program leadership
  • Expense monitoring
  • [Number] wpm typing speed
  • Financial leadership
  • Equipment usage tracking
  • Job costing
  • Verbal and written communication
  • Client communication
  • Task delegation
  • Inventory control
  • Performance monitoring
  • Workflow optimization
  • Financial reporting
  • Filing system organization
  • Policy implementation
  • Orientation and training
  • Payroll administration
  • Calendar management
  • Database management
  • Report generation
  • Troubleshooting and diagnosis
  • Administrative improvement
  • Skype
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Blood culture collection
  • Capillary puncture
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Recording data
  • Patient preparation
  • Syringe method
  • Quality control guidelines
  • Sample storage
  • Geriatric phlebotomy
  • Skin puncture
  • Adaptable approach
  • Medical records management
  • Hemoglobin testing
  • Health education
  • Medical office administration
  • Quality assurance
  • Medical records maintenance
  • Medical testing
  • Medical records review
  • Diagnostic testing
  • Personal protective equipment usage
  • Health and safety
  • Medical terminology
  • Technical troubleshooting
  • Emergency response training
  • Patient assessment
  • Regulatory compliance
  • On-site testing
  • Process improvement initiatives
  • EMR recordkeeping
  • Laboratory procedures understanding
  • Donor screening
  • Specimen collection and storage
  • Communication
  • Proper labeling
  • Anatomy and physiology
  • Sanitation and sterilization
  • Medical records handling
  • Therapeutic phlebotomy
  • Multi-sample collection
  • Blood transfusions
  • Blood component separation
  • Venipuncture and capillary puncture
  • Sample labeling
  • Blood collection
  • Multitasking Abilities
  • Teamwork and collaboration
  • Organizational skills
  • Specimen collection
  • Butterfly venipuncture
  • Excellent communication
  • Phlebotomy technician (PT)
  • Finger stick method
  • Sample processing
  • Certified in CPR/AED
  • Task prioritization
  • CPR/AED
  • Multitasking
  • Phlebotomy technician
  • Phlebotomy technician (NCPT)
  • Workload management
  • Analytical thinking
  • Written communication
  • Appointment scheduling
  • Relationship building
  • Staff collaboration
  • Glucose screening
  • Patient monitoring
  • Sample collection
  • Team leader
  • Active listening
  • Goal minded
  • Blood culturing
  • Staff phlebotomy training
  • Workplace safety
  • Store operations
  • Employee training
  • Staff scheduling
  • Promotions planning
  • Teamwork
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Adaptable and flexible
  • Reliability
  • Team cooperation
  • Team leadership
  • Creative thinking
  • Effective communication
  • Adaptability and flexibility
  • Positive customer engagement
  • Cash handling
  • Detail-oriented
  • Goal driven
  • Excellent written and verbal communication
  • Flexible hours
  • Organization
  • Inventory and stocking
  • Team building
  • Store organization
  • Cash register operation
  • Store opening and closing
  • Safety and cleanliness standards
  • Building customer loyalty
  • Interpersonal skills
  • Product knowledge
  • Supplier negotiation
  • Complaint handling
  • Professionalism
  • Team supervision
  • Stock replenishment
  • Product presentation
  • Payment processing
  • Sales floor organization
  • Time management abilities
  • Ability to lift 40 pounds
  • Product and service sales
  • Inventory management
  • Adaptability
  • Meeting sales goals
  • Computer proficiency and Microsoft office
  • Exceeding customer expectations
  • Sales and promotions
  • Customer retention
  • Sales training
  • Order fulfillment
  • Customer needs assessment
  • Telephone etiquette
  • Merchandising and display
  • Staff support
  • Visual merchandising
  • Store maintenance
  • Professional demeanor
  • Problem-solving aptitude
  • Marketing strategies
  • Pricing strategy
  • Retail merchandising
  • Sales techniques
  • Market research
  • Merchandise receiving and handling
  • Register opening and closing
  • Order management
  • Merchandise displays

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 150 staff members.
  • Finished top of my class in trade school
  • Collaborated with team of over 5,000 in the development of expanding location's with JustEnergy
  • Improved blood collection process by preparing supplies to match patient load.
  • Cut errors in specimen collection 99% by introducing revised procedures.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Supervised team of 100 staff members.
  • Supervised team of 75 staff members.
  • Documented and resolved closing stores which led to expanding to more and keeping current ones open.

Certification

  • Phlebotomy Instructor
  • PT - Phlebotomy Technician
  • Certified phlebotomist, clinical pathology lab - 2022
  • EMT certified
  • CPR certified


Languages

English
Native or Bilingual

Interests

  • Participating in local clean-up initiatives
  • Volunteer Travel
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Music
  • Gym Workouts
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth Development Programs
  • Watching Movies and TV Shows
  • Food Tourism
  • Community Cleanup
  • Gardening
  • Cooking
  • Documenting and sharing travel experiences
  • Baking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Offering time and support to shelters for the homeless, women, and animals
  • DIY and Home Improvement
  • Growing herbs, vegetables, or fruits in home gardens
  • Volunteering at local animal shelters and rescue organizations
  • Engaging in food photography and sharing culinary creations on social media

Timeline

Administrator Director

Green Marketing Group
06.2023 - 01.2024

Phlebotomist Float Lead

Clinical Pathology Laboratory
03.2022 - 12.2023

Lead Customer Service Representative

Firstsource Solutions
01.2020 - 02.2023

Phlebotomist Float

ExamOne, EMSI, Portamedic
03.2019 - 03.2021

Floor Lead

LENSCRAFTERS, Luxottica Group
03.2018 - 03.2019

CPR CERTIFIED//PHLEBOTOMIST//EMT CERTIFIED - Medical Laboratory Science

CE Global

High School Diploma -

Mesquite High School
Brianna Lide