Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Brianna Livingston

Columbus,OH
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Brianna Livingston

Summary

As a Project Manager, I pride myself on being a hands-on professional who consistently executes flawless projects. I am adept at finding solutions to complex problems and have a proven track record of completing critical projects on schedule and within budget. I am known for my reliability and exceptional communication skills, which enable me to develop clear scopes and objectives and maintain comprehensive project documentation. My unexcelled performance has been commended by my colleagues and clients alike.

Overview

5
years of professional experience
1
Certification

Work History

Victoria Secret (Contract)
Reynoldsburg, OH

Project Coordinator
02.2023 - 05.2023

Job overview

  • Assessed, monitored, and reported on project progression and milestones.
  • I worked closely with our internal teams to create effective project solutions that were completed on schedule.
  • I organized project tasks according to priority and assigned them to different teams while managing multiple projects simultaneously.
  • Liaised with the events program manager to evaluate project scope and define key milestones and project deadlines.
  • Drove strong communication within cross-functional teams to meet aggressive goals and increase stakeholder engagement.
  • Took initiative in creating and organizing project documentation to facilitate effective communication among all stakeholders involved.
  • Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
  • I created visually appealing dashboards using PowerBI, which enabled me to convey information to non-technical individuals more effectively.

MURAL (lay-Off)
Columbus, OH

Customer Success Enablement Specialist
04.2022 - 07.2022

Job overview

  • I produced and delivered comprehensive reports, rigorous program assessments, and timely program status updates.
  • Monitored key performance indicators (KPIs) to measure project performance and success
  • Created project charters, and project plans, defined project scope, presented project proposals, and hold kick-off meetings.
  • create and oversee learning programs, onboarding programs, training materials, and playbooks, and manage LMS/CRM and FAQ’s for the Customer Success & Sales Teams.
  • Conducted training sessions with the aim of enhancing customer success preparedness and readiness.
  • Created and managed budgets for, training and development.
  • Utilized Agile and Waterfall methodologies to ensure project deliverables were met within set timelines
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • I provided support for distinctive programs and special initiatives to enhance end-to-end operations and diminish inefficiencies in projects. I ensured that the best practices, quality assurance, and standards were overseen in accordance with organizational policies.
  • Worked towards constantly improving the process of training and development as well as resource management.

Microsoft
Columbus, OH

Customer Success Specialist/Training Coordinator
04.2020 - 03.2022

Job overview

  • Developed strong customer relationships to encourage repeat business.
  • I effectively managed important customer connections to establish significant business opportunities.
  • Monitored KPIs to assess customer engagement.
  • I consistently achieved a CSAT score of over 80%.
  • Assist external stakeholders in building a better relationship with the Microsoft product suite and creating an adoption roadmap through training and workshops to increase the use of Microsoft products.
  • Worked with S400 Enterprises and Strategic accounts. As a consultant, by interacting daily with external C-level stakeholders to identify business cases for products in the M365 product suite.
  • Daily responsibilities included regular meetings with external stakeholders to initiate and execute a project plan and a strategy to help their end users adopt Microsoft products in the M365 product suite.
  • Responsible for advocating for the utilization of Microsoft Teams, SharePoint, and the Power Platform, which includes PowerBI, Power Apps, and Power Automate.
  • Create project plans, managing anywhere from 10-15 clients' projects at a time.
  • Worked with various departments to handle and lessen any dangers that could affect the client's satisfaction or deadline for the project.
  • Coordinate and plan training events, and live webinars/workshops, facilitated over 1,500 virtual training sessions, and trained over 15,000 end-users.
  • Developed and implemented customer success plans that increased adoption and monthly active usage by 20-30% quarter over quarter to directly impact retention & renewal revenue targets.

Microsoft
Columbus, OH

Learning Specialist
03.2018 - 04.2020

Job overview

  • Deliver employee onboarding programs to scope.
  • Measure success by reviewing data and analyzing trends.
  • Created learning materials and resources, training, and managing existing employees.
  • Responsible for managing, coaching, and directing a team of 25-30 employees. My main focus was to oversee the development of retail store employees and measure their success, preparedness, and readiness.
  • Meticulously gathered and organized all relevant manuals, guides, and visual aids necessary for effective development and training purposes.
  • organized and delivered training and mentoring sessions for newly hired team members.
  • Consistently offered assistance and motivation to enable individuals to work towards their personal and professional aspirations.

Education

Columbus State Community College
Columbus, OH

Associate of Applied Science from Computer And Information Sciences
12.2019

Skills

Project Management Skills

  • Training and Development
  • Public Speaking
  • Task Delegation
  • Customer Management
  • Resource Coordination
  • Critical Thinking and Decision-Making
  • Project Lifecycle
  • Budgets and Resource Allocation
  • Continuous Improvement
  • Schedule Management
  • Performance Monitoring
  • Program Management
  • Agile Methodologies
  • Stakeholder Relationship Management
  • Detail Oriented
  • Time Management
  • Planning and Execution
  • Team Coordination

Technical Skills

  • PowerBI (Advanced)
  • Excel (Advanced)
  • Microsoft Project & Project Online
  • Trello
  • Confluence
  • Adobe Indesign & Illustrator (Advanced)
  • Asana
  • Articulate 360
  • Sharepoint Online
  • Power Automate
  • MS Teams
  • Google Suite

Accomplishments

  • National Retail Federation Ambassador on behalf of Microsoft (2020)

Certification

  • Certified SCRUM Master, SCRUMStudy - 2023
  • Google Project Management Professional, Google - Pending
Availability
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Timeline

Project Coordinator

Victoria Secret (Contract)
02.2023 - 05.2023

Customer Success Enablement Specialist

MURAL (lay-Off)
04.2022 - 07.2022

Customer Success Specialist/Training Coordinator

Microsoft
04.2020 - 03.2022

Learning Specialist

Microsoft
03.2018 - 04.2020

Columbus State Community College

Associate of Applied Science from Computer And Information Sciences

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Brianna Livingston