Brianna E. Loa
Dallas,TX
Summary
Responsible professional with experience in communicating complex topics in an understandable way, while maintaining the integrity of the message. Known for having a deep understanding of customer service, teamwork, and problem solving. Highly skilled in organization, time management and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Professor of Math and Science
The Cambridge School Of Dallas
07.2021 - Current
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Maintained regular office hours to provide struggling students with additional course help.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Built strong rapport with students through class discussions and academic advisement.
Deployment Services Workday Analyst
One Source Virtual
08.2019 - 07.2021
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Collected, organized and modeled data using Excel.
- Worked with enterprise level customers to understand needs and provide Workday Deployment services.
- Developed team communications and information for internal meetings.
- Curated internal curriculum and ran training seminars for new hires. 100% pass rate achieved by participants on Workday certification exams.
Client Services Technology Coordinator
Crayola LLC
06.2018 - 05.2019
- Performed all managerial tasks, including senior level customer assistance and time-card approvals for staff.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
- Aligned office departments and increased inter-department communication and data sharing.
- Consistently met deadlines and requirements for all projects.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Trained junior members of IT team regarding network security and troubleshooting of various attractions.
Student Founder And Project Manager
University Of Minnesota Art Department
05.2018 - 02.2019
- From start to finish, I coordinated budgeting, purchasing, construction, and configuration of the Art Department Virtual Reality Design Lab.
- I built, from parts, three desktop computer systems worth over $3,000 each in cutting edge technology.
- Analyzed project feasibility and costs to evaluate feasibility of goals, budget and client design demands.
- Made appropriate changes and modifications to project plans to meet organizational needs.
- Closely collaborated with department leads to identify and quickly address problems.
- Defined clear targets and objectives and communicated to other team members.
- Maintained schedules to ensure that key milestones were being met at every phase.
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Cash Office Team Member
Crayola LLC
09.2016 - 06.2018
- Prepared bank deposits and corporate cash shipments.
- Trained new employees on proper cash routines, procedures and requirements.
- Researched and resolved account discrepancies.
- Created files, reports and records while maintaining confidentiality.
- Indexed, cataloged and stored physical records.
- Established data entry priorities, sorted data and entered accurately into computer system.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Master of Education - Certification Track
Southern Methodist University
Dallas, TX12.2022
Bachelor of Science - Technical Writing & Communication
University of Minnesota - Twin Cities
Minneapolis, MN2019
Skills
- Expense reporting
- Budgeting
- Customer service
- Customer assistance
- Data entry
- Detail-Oriented
- Documentation
- Expense reporting
- Help desk
- Kronos
- Managerial
- Multi-Tasking
- Office 365
- Policies
- Problem Solving
- Project plans
- Purchasing
- Virtual Reality
- SAP
- Scheduling
- Spanish
- Supervision
- Staff management
- Technical support
- Troubleshooting
Timeline
Professor of Math and Science
The Cambridge School Of Dallas
07.2021 - Current
Deployment Services Workday Analyst
One Source Virtual
08.2019 - 07.2021
Client Services Technology Coordinator
Crayola LLC
06.2018 - 05.2019
Student Founder And Project Manager
University Of Minnesota Art Department
05.2018 - 02.2019
Cash Office Team Member
Crayola LLC
09.2016 - 06.2018
Master of Education - Certification Track
Southern Methodist University
Bachelor of Science - Technical Writing & Communication
University of Minnesota - Twin Cities
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