Brianna Lochrico

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Streamlined procedures for loan application processes improving efficiency in approving loans.
• Met customer call guidelines for service levels, handle time and productivity.
• Review, Process, and provide information related to Titles, Consumer Loan Policies and applications , and Account information.
• Working knowledge of NFCU products, services, programs, policies and procedures.

· Communicated Positively with clients to understand and meet pets needs

· Monitored Pets using spreadsheet, Microsoft, and EXCEL systems.

· Monitored and followed safety protocols to prevent injury and sickness.

· Used team work to promote a positive work environment.

• Built relationships with customers to encourage repeat business.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.