Brianna Lofters
Mount Vernon,NY
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
9
9
years of professional experience
Work History
Case Manageru8
Union Community Health Center
The Bronx, NY
01.2022 - 07.2024
- Participated in professional development activities related to case management best practices.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided crisis intervention support for clients in emergency situations.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Provided referrals to appropriate health care providers or other community resources.
- Collaborated with other service providers to ensure continuity of care for clients.
- Monitored client progress through regular follow-up contacts.
- Advised staff members on effective strategies for working with challenging client behaviors.
RESIDENT ADVISIOR
Covenant House New York " The Bachrach Group"
Bronx, NY
02.2023 - 03.2024
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations.
- Organized educational workshops for residents related to alcohol abuse prevention, mental health awareness, diversity education.
- Conducted weekly room inspections for safety purposes.
- Fostered a safe learning environment by providing crisis intervention services when necessary.
- Conducted regular room inspections to ensure compliance with housing policies and regulations.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing students.
- Served as an advocate for student rights by representing resident interests in meetings with administration officials.
- Responded promptly and professionally to emergency situations within the residence halls.
- Assisted with planning and implementing campus events, programs, and activities.
DIRECT SUPPORT PROFESSIONAL
Arc of Westchester
Hawthorne, NY
02.2019 - 12.2021
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted in planning and implementing recreational activities for participants.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Transported clients to doctor's appointments and errands.
Registrar Coordinator
All Medical Professional
Queens, NY
09.2020 - 06.2021
- Prepared reports on enrollment trends, course offerings and student demographics.
- Resolved issues related to incorrect or incomplete information provided by students during the registration process.
- Satisfied patient and customer requests for services fulfillment, payment processing and information disclosures.
- Monitored for possible insurance-coverage issues, effectively communicating roadblocks to patients and family members, medical staff and other affected parties.
- Assessed admissions, registration forms and discharges while focusing on quality control.
- Maintained familiarity with ConnectCare Medicaid application processing and RTE e-billing procedures.
- Adhered to established policies and operating procedures to verify and update insurance credentials and other client data.
- Added payment notations and other adjustments to patient records for future reference.
- Maintained full, up-to-date knowledge of HIPAA, EMTALA, and other mandates, overseeing compliance with existing performance standards.
- Processed patient medical records requests in compliance with HIPAA guidelines.
EKG &PHLEBOTOMY TECHNICIAN
Dr. Shear's Office of Internal Medicine
The Bronx, NY
10.2017 - 04.2019
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Ensured that equipment was properly maintained and sterilized between uses.
- Assisted in training new employees on proper phlebotomy techniques.
- Educated patients regarding the procedure and answered any questions they had.
- Performed venipuncture and skin puncture on patients of all ages.
- Maintained cleanliness of work area throughout shift.
- Processed specimens to ensure accurate results.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Provided assistance to medical personnel when needed during emergency situations.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Conducted quality control checks on equipment regularly.
- Labeled specimen containers with patient information accurately and legibly.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Prepared paperwork for laboratory orders, including appropriate coding.
Optical Lab Technician
ABB Optical Distributor Group
Hawthorne, NY
02.2015 - 05.2017
- Evaluated optical laboratory processes for efficiency improvements.
- Verified that all jobs were completed accurately before release from the lab.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Checked finished eyewear products for accuracy against prescriptions.
- Ordered supplies when necessary to keep the lab stocked with adequate materials.
- Provided customer service and answered questions about eyeglass products and services.
- Labeled finished eyewear products correctly prior to delivery.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
- Performed accurate measurements of lenses, frames and facial features for prescription orders.
- Created work orders for special order requests from customers.
- Maintained an inventory of contact lenses, frames, accessories and other materials used in the lab.
- Set up job tickets for each order received by entering information into computer system.
Education
Phlebotomy & EKG Certificate - Phlebotomy & EKG
Medca Phlebotomy Training
The Bronx, NY08-2022
Associate of Applied Science - Natural Sciences
Westchester Community College
Valhalla, NY07-2018
EKG & Phlebotomy Technician Certificate - EKG & Phlebotomy
ABC Training Center
The Bronx, NY09-2017
High School Diploma -
St. Hilda's Diocesan High School
Jamica, West Indies06-2014
Skills
- Patient support
- Care Coordination
- Discharge Planning
- Utilization review
- Health History Documentation
- Records Management
- Case Management
- Chronic Disease Management
- Community Outreach
- Referral Coordination
- Patient Needs Assessment
- Case Planning
- Treatment Planning
- Indirect Patient Care
- Resource Identification
- Annual Case Reviews
- Social Work
- Intervention Plans
- Direct Patient Care
- Crisis Intervention
- Program Development
- Quality Assurance Controls
- Case Documentation
- Utilization Management
- Patient Management
- Documentation And Reporting
- Progress evaluations understanding
- Staff Management
- Medical Records Management
- Case Management Tracking
- Patient Assessments
Accomplishments
- Proficient in BAHN Health Home, Epic, Athena, All Scripts, Microsoft Office Professional, Word, PowerPoint, Excel, Outlook, Note, Certified Phlebotomist and EKG Technician.
References
References available upon request.
Timeline
RESIDENT ADVISIOR
Covenant House New York " The Bachrach Group"
02.2023 - 03.2024
Case Manageru8
Union Community Health Center
01.2022 - 07.2024
Registrar Coordinator
All Medical Professional
09.2020 - 06.2021
DIRECT SUPPORT PROFESSIONAL
Arc of Westchester
02.2019 - 12.2021
EKG &PHLEBOTOMY TECHNICIAN
Dr. Shear's Office of Internal Medicine
10.2017 - 04.2019
Optical Lab Technician
ABB Optical Distributor Group
02.2015 - 05.2017
Phlebotomy & EKG Certificate - Phlebotomy & EKG
Medca Phlebotomy Training
Associate of Applied Science - Natural Sciences
Westchester Community College
EKG & Phlebotomy Technician Certificate - EKG & Phlebotomy
ABC Training Center
High School Diploma -
St. Hilda's Diocesan High School
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