BRIANNA LONGORIA Jimenez
Premont,TX
Summary
Organized professional with expertise in customer service, authorization coordination, and documentation management. Proven ability to maintain accurate records, manage insurance billing, and ensure regulatory compliance. Skilled in Microsoft Office Suite, delivering exceptional client service, and achieving timely results. Demonstrates strong ownership, initiative, and a history of exceeding company expectations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Manager
R Sales
Premont, Texas
01.2020 - 12.2023
- Exceeded sales targets by driving in additional revenue through strong customer relationships and service excellence.
- Delivered superior customer support via phone and email, resolving inquiries, and ensuring satisfaction.
- Implemented employee training and mentoring programs, improving retention.
- Assisted customers with account inquiries, billing issues, and service requests.
- Maintained accuracy while navigating multiple systems, and logging call outcomes.
- Recognized as 'Top Performer' for three consecutive quarters, based on speed and quality metrics.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
CNA& Nursing Secretary
Premont Nursing Home
Premont, Texas
03.2018 - 12.2019
- Supported daily living activities for residents, ensuring adherence to individualized care plans.
- Maintained detailed and compliant records of patient care, and escalated critical concerns to medical staff.
- Collaborated with the care team to improve patient satisfaction, and ensure high-quality service.
- Addressed discrepancies in insurance-related payments, resolving issues between insurance companies and patients.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Facilitated communication between patients, family members, and healthcare professionals.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Certified - Adjuster
Adjuster
Online11-2023
Bachelor of Arts - English
Southern New Hampshire University
Hooksett, NH06-2023
High School Diploma -
Falfurrias High School
Falfurrias, TX06-2021
Associate of Science - Nursing
Coastal Bend College
Beeville, TX01-2018
Skills
- Customer Service and Communication
- Excellent verbal and written communication skills
- Conflict resolution and de-escalation strategies
- Logical problem solving and critical thinking
- Inbound call handling
- Order tracking and resolution
- Customer retention
- CRM software (eg, Zendesk, Salesforce
- Communication and interpersonal skills
- Upselling and cross-selling
Education
Beeville, TX,Falfurrias, TX,Hooksett, NH,Online
Contact
Premont, TX 78375,
Premont, TX 78375
Education and Training
other,Beeville, TX,other,Falfurrias, TX,other,Hooksett, NH,other,Online
Timeline
Manager
R Sales
01.2020 - 12.2023
CNA& Nursing Secretary
Premont Nursing Home
03.2018 - 12.2019
Certified - Adjuster
Adjuster
Bachelor of Arts - English
Southern New Hampshire University
High School Diploma -
Falfurrias High School
Associate of Science - Nursing
Coastal Bend College
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