Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Lopez

Bear,DE

Summary

Customer-focused Food Service worker with 7+ years of experience in fast food and customer service fields. Instrumental in resolving guests' concerns and increasing their satisfaction levels with a stellar record of friendly and upbeat customer service. Able to multitask efficiently in a fast-paced, deadline-driven environment. Organized, detail-oriented, dependable, and hard-working.

Overview

8
8
years of professional experience

Work History

Crew Member Team Leader

Dunkin Donuts
01.2020 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously.
  • Improved customer satisfaction by providing friendly and efficient service.
  • Ensured accurate order fulfillment with diligent attention to details while assembling food and/or beverages.
  • Portioned and labeled food for sandwich station, and baked food such as bagels, muffins and croissants.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Answering phone calls that deal with either complaints, questions, and orders and handling the situations or answers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Processed refunds and exchanges in accordance with company policy.
  • Provided support to team members to help complete orders.
  • Worked front counter, drive-thru and sandwich station.
  • Developed strong communication and organizational skills.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Skilled at working independently and collaboratively in a team environment.
  • Became shift leader in February 2024.

Crew Member

Dunkin' Donuts
11.2019 - 01.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly portioned and labeled food.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Put donuts neatly on donut case making sure it’s organized.
  • Worked front counter, drive-thru and sandwich station.

Crew Member

McDonald's
04.2016 - 08.2019
  • Started with taking orders in the front and learning the register.
  • Then I started bagging food items and placing them on trays or in bags for the front customers.
  • Moved on to order taking for drive thru and collect the money and/or pass out food and drinks.
  • Learned how to quickly work in a fast-paced environment.
  • I started working in high school and a little bit during college. When I came back it was for full time, I worked a lot more in drive thru and learned to assemble food.
  • Processed refunds in accordance with company policy.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Got employee of the month in January 2017.

Education

No Degree - Early Childhood Education

Delaware Technical And Community College
Wilmington, DE
06.2020

High School Diploma -

Red Lion Christian Academy
Bear, DE
05.2017

Skills

  • Attention to Detail
  • Punctual and Dependable
  • Technical knowledge
  • Problem-Solving
  • Friendly, Positive Attitude
  • Responsible
  • Professional and Courteous
  • Team Leadership
  • Finances
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Crew Member Team Leader

Dunkin Donuts
01.2020 - Current

Crew Member

Dunkin' Donuts
11.2019 - 01.2020

Crew Member

McDonald's
04.2016 - 08.2019

No Degree - Early Childhood Education

Delaware Technical And Community College

High School Diploma -

Red Lion Christian Academy

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Brianna Lopez