Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA LOPEZ

Fontana

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Costco
04.2024 - Current
  • Operate electric pallet jacks to transport freight efficiently.
  • Securely strap and wrap pallets to ensure stability during transportation.
  • Load and unload trailers, ensuring proper handling of shipments.
  • Maintain a clean and organized work environment, adhering to safety guidelines.
  • Collaborate with team members to meet productivity goals and deadlines.

Retail Store Associate

Marshall's
02.2022 - Current
  • Worked effectively as part of a team to complete tasks efficiently
  • Initiated problem-solving strategies when dealing with difficult customers
  • Demonstrated strong multitasking abilities by efficiently managing multiple tasks simultaneously, including restocking shelves, organizing merchandise displays, and maintaining store cleanliness to create a welcoming shopping environment
  • Encouraged customers to sign up for loyalty programs or promotional offers
  • Demonstrated effective communication skills while interacting with customers and coworkers
  • Provided excellent customer service by responding to inquiries, providing product knowledge, and resolving complaints
  • Unloaded store merchandise and arranged products in display areas
  • Processed cash and credit payments with accurate cash-handling
  • Processed customer returns and exchanges to support customer satisfaction
  • Cleaned shelves, counters, and tables
  • Helped customers try on and fit merchandise

Hostess

Mimi's Cafe
07.2021 - 02.2022
  • Helped bus tables and ran food to patrons during high-volume periods
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Greeted customers promptly and courteously upon their arrival to the restaurant
  • Monitored restaurant activity to determine seating and dining flow
  • Maintained a professional appearance at all times while adhering to the dress code policy
  • Managed the seating chart efficiently by rotating tables as needed during busy periods
  • Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Organized reservations for large parties and special events in accordance with company policies
  • Provided accurate wait time estimates to customers based on current occupancy levels
  • Assigned seating arrangements according to guest requests whenever possible
  • Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels
  • Answered phone calls to take reservations and address guest questions and concerns
  • Ensured that all areas of the restaurant were clean, sanitized, and organized throughout shifts
  • Observed guest needs throughout dining experience, driving high-quality service
  • Followed safety procedures including proper food handling techniques in order to prevent cross-contamination or other health hazards
  • Trained new hires on best practices related to hosting duties such as greeting customers and assigning seating arrangements
  • Processed phone and online orders, keeping food hot and fresh until picked up
  • Informed guests of food and drink specials, fostering smooth handoff to service staff
  • Collaborated with other staff members on any issues or concerns that arose throughout shifts in order to provide quick resolutions for guests

Education

Radiography Technology

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Etiwanda High School
Etiwanda, CA
05.2021

Skills

  • Customer Engagement
  • Professional Appearance
  • Attention to detail
  • Effective communication
  • Adaptability and flexibility
  • Multitasking capabilities
  • Team collaboration
  • Reliability and punctuality
  • Organizational skills
  • Customer Assistance
  • Team Cooperation

Timeline

Warehouse Worker

Costco
04.2024 - Current

Retail Store Associate

Marshall's
02.2022 - Current

Hostess

Mimi's Cafe
07.2021 - 02.2022

Radiography Technology

Chaffey College

High School Diploma -

Etiwanda High School

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BRIANNA LOPEZ