Brianna Loren Ramos
Chicago
Summary
Proven ability to execute revenue gains and territory expansion in fast-paced environments by supporting outbound sales teams through strategic prospecting efforts and account planning. Dynamic and results-driven Business Development Representative with a proven track record of driving pipeline growth and generating high-value opportunities in the enterprise healthcare sector. Recognized nationwide by Salesforce as a top-performing BDR in May 2024, with deep experience engaging C-level executives, identifying client pain points, and aligning innovative cloud solutions to business needs. Collaborative, data-driven, and passionate about solving real-world problems through technology.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Salesforce
04.2024 - 11.2024
- Focused on outbound prospecting and pipeline generation for the enterprise healthcare vertical, targeting Fortune 1000 hospitals, insurers, and health systems.
- Strategically engaged stakeholders including CIOs, CTOs, and Innovation Leads to uncover business needs and align Salesforce Health Cloud, Marketing Cloud, and platform solutions.
- Achieved 135% of monthly quota (May 2024) and was recognized as a Top Nationwide BDR across all verticals.
- Partnered closely with Account Executives and Solution Engineers to develop personalized outreach strategies and accelerate sales cycles.
- Utilized tools like Salesforce CRM, Outreach, LinkedIn Sales Navigator, and Tableau to drive data-backed prospecting.
- Coordinated with cross-functional teams including Marketing, Product, and Sales Enablement to improve messaging and targeting.
- Led pilot outreach campaign for Health Cloud GenAI rollout.
- Key Achievements:
- Top 1% performer among 300+ BDRs in May 2024 (nationwide recognition).
- Generated $6M+ in influenced pipeline in Q2 2024.
Business Development Representative
Midwest Building Services
09.2022 - 04.2024
- Manage in-bound leads while building pipeline and nurturing leads within my account base.
- Execute an account-based approach in order to identify all decision-makers and key influencers within named accounts.
- Follow up on aged leads to revisit their interest level and provide re-qualified leads to the AE teams.
- Utilize Salesforce to manage customer data, activity, and track sales performance.
- Proactively aligned with the AE team for continual professional development and networking opportunities.
- Recognized as BDR of the Quarter in Q2 ‘23 for exceeding quota, 114% attainment.
Bartender/Server
PB&J
11.2023 - Current
- Develop relationships with customers and recommend drink and food suggestions based on their needs.
- Keep up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
- Handle difficult and inappropriate situations with grace, patience and professionalism.
- Greet customers in a courteous manner and develop a rapport.
- Increased retail sales by 25%.
- Enforce health and safety measures outlined by CDC to ensure the protection of customers and staff.
Server, Team Lead
Black Barrel Restaurant Group
08.2019 - 02.2023
- Assisted management team with a menu restructure to promote food items with the highest margin, resulting in a 22% uplift in sales (110+ seat restaurant).
- Trained new hire staff on best practices and provided feedback to junior staff on how to improve customer satisfaction.
- Proactively cold-called to schedule corporate events for the new Old Town location.
- Well-versed in both food and wine menus, allowing me to properly pair and up-sell.
- Assist host/hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Recognized as Employee of the Quarter in Q4 ‘23 by focusing on delivering exceptional experiences to diners.
Server
Doc’s Grey Horse Saloon & Eatery
06.2018 - 08.2018
- Presented menu, answered questions about food and food preparations, and made suggestions regarding food and beverages.
- Provided service for every guest.
- Ensured the guests felt important and welcome in the restaurant.
- Continuous development of food & beverage product knowledge.
- Ensured proper sanitation and food handling.
- Assisted in keeping the restaurant clean.
- (Seasonal)
Seasonal Camp Counselor
Chicago Park District
06.2016 - 08.2016
- Accompanied group of children (ages 10-11) on field trips to educational institutions, public function or recreational activities.
- Provided adult supervision to ensure the safety and well-being of the children.
- Lead and participated in games, drills and agility exercises.
- Read to children and taught simple painting, drawing, songs and similar recreational activities.
Education
Bachelor of Arts - Criminal Justice/Sociology, Psychology
Western Michigan University
01.2022
Pre-Law, Psychology
University of Arizona
05.2019
General Studies
Marist High School
06.2017
Skills
- Customer Service/Sales
- Excellent Communication Skills
- Proficient in Microsoft Office – Word, Excel, PowerPoint, and MAC PC
- Multitasking Skills
- Team Player
- Problem solving
- Typing 75wpm
- Hospitable
Affiliations
Sigma Kappa – 2017 to 2019
Timeline
Business Development Representative
Salesforce
04.2024 - 11.2024
Bartender/Server
PB&J
11.2023 - Current
Business Development Representative
Midwest Building Services
09.2022 - 04.2024
Server, Team Lead
Black Barrel Restaurant Group
08.2019 - 02.2023
Server
Doc’s Grey Horse Saloon & Eatery
06.2018 - 08.2018
Seasonal Camp Counselor
Chicago Park District
06.2016 - 08.2016
Pre-Law, Psychology
University of Arizona
General Studies
Marist High School
Bachelor of Arts - Criminal Justice/Sociology, Psychology
Western Michigan University