Brianna Lovins
Platteville,CO
Summary
Creating a positive environment, greeting customers, creating conversation, answering necessary questions, and creating a personable experience. Dependable, providing help when necessary, locating items, collaborating with others, and answering questions. Always ready to learn something new, do something new, experiment, and work outside of the comfort zone.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
The Home Depot Inc
03.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience for customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized various software applications to process customer orders.
Paid Intern
Local Hive Honey
04.2022 - 08.2022
- Enhanced team productivity by streamlining work processes and implementing effective task management tools.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Contributed to the successful completion of high-priority projects, meeting deadlines and exceeding quality expectations.
- Participated in regular progress meetings with supervisors, sharing insights from daily tasks and offering suggestions for improvements.
- Worked under general or specific guidelines to support company best practices.
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Participated in departmental planning sessions for both day-to-day activities and special projects.
Education
Associate of Science - Computer Science And Programming
Aims Community College
Greeley, CO05.2026
High School Diploma -
Valley High School
Gilcrest, CO05.2024
Skills
- Customer Service
- Guest Services
- Adaptability and flexibility
- Customer Relationship Management
- Computer literacy
- Professional demeanor
- Excellent communication
- Product Merchandising
- Customer Satisfaction
- Product Knowledge
Timeline
Customer Service Cashier
The Home Depot Inc
03.2023 - Current
Paid Intern
Local Hive Honey
04.2022 - 08.2022
Associate of Science - Computer Science And Programming
Aims Community College
High School Diploma -
Valley High School
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