Overview
Work History
Education
Skills
Timeline
Generic

Brianna Lozano

Phoenix,AZ

Overview

2025
2025
years of professional experience

Work History

Cashier

Walmart
05.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Drive-Thru Cashier

McDonald's
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Balanced cash drawer at beginning and close of shift.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.

Kitchen Staff Member

McDonald's
08.2024 - 02.2025
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.

Dietary Aide

Diamond Health Center
11.2024 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.

Education

High School Diploma - N/A

Online Learning Academy
Glendale, AZ
03.2024

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Taking and preparing orders
  • Flexible schedule
  • Food service
  • Cash handling
  • cook prep
  • Cooking
  • excellent customer service

Timeline

Dietary Aide

Diamond Health Center
11.2024 - Current

Kitchen Staff Member

McDonald's
08.2024 - 02.2025

Cashier

Walmart
05.2023 - 08.2024

Drive-Thru Cashier

McDonald's

High School Diploma - N/A

Online Learning Academy

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Brianna Lozano