BRIANNA MACK
Phoenix,AZ
Summary
Learning and engagement specialist motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Development Manager
Arizona Multihousing Association
02.2023 - 11.2023
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Researched material extensively before writing informative speeches.
Client Relationship Specialist
Jackson Roskelley
07.2022 - 01.2023
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Coordinated with project leaders to resolve issues and improve client service delivery.
- Monitored and improved quality assurance through root cause analysis and application of customer feedback survey results.
Special Education Teacher
Gilbert Public Schools
07.2018 - 03.2022
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Education
Bachelor of Science - Special Education
Northern Arizona University
Flagstaff, AZ05.2018
Structured English Immersion, NABI Nation Diversity and Inclusion -
Skills
- Course Design
- Multimedia Development
- Classroom Instruction
- Public Speaking
- Change Management
- Process Evaluations
- ADDIE Expertise
- Training Methods
- Learning Strategies
- Program Management
Accomplishments
- INDEPENDENT PHILANTHROPIC PROJECT , PHOENIX, AZ
- Back to School Fundraiser , May 2020 - Present
- 147 Backpacks stuffed with social/educational tools, hygiene materials and books were donated in 2020 to St
- Vincent De Paul-Phoenix and Luepp Navajo Reservation boarding school
- This project took ample planning, organization and social media engagement
- Developed interesting and effective media releases, prepared information for social media and developed and maintained interest involvement
- Respond to requests for information about project activities or status
- Facilitate consumer relations, or the relationship between myself, companies and donors
- Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
Certification
K-8th Grade Elementary Education Teaching Ceritifcate
K-12th Grade Special Education Teaching Certificate
Arizona State Teaching License
Fingerprint Clearance Card
Timeline
Professional Development Manager
Arizona Multihousing Association
02.2023 - 11.2023
Client Relationship Specialist
Jackson Roskelley
07.2022 - 01.2023
Special Education Teacher
Gilbert Public Schools
07.2018 - 03.2022
Bachelor of Science - Special Education
Northern Arizona University
Structured English Immersion, NABI Nation Diversity and Inclusion -
Similar Profiles
Samantha HoltSamantha Holt
Executive Assistant at Arizona Licensed Beverage Association, Arizona Business Council, Lori DelosExecutive Assistant at Arizona Licensed Beverage Association, Arizona Business Council, Lori Delos
Mariela GalindoMariela Galindo
Media Coordinator at Arizona Students AssociationMedia Coordinator at Arizona Students Association
Jonah KuettelJonah Kuettel
Soccer Referee at Arizona Soccer AssociationSoccer Referee at Arizona Soccer Association
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group