Brianna Mack

- Managed calendars, appointments, and daily schedules

- Organized documents, emails, and administrative tasks

- Acted as a reliable point of contact for internal and external communication

- Supported day to day operations to ensure efficiency

- Handled high volume inbound calls and in person inquiries with professionalism

- Verified information, documented interactions, and maintained accurate records

- Processed payments and supported billing related questions

- Resolved concerns efficiently while maintains compliance with company policies

- Served as the primary front desk contact for families, visitors, and staff

- Managed daily scheduling, attendance tracking, and administrative records

- Answered and routed high volume phone calls and emails professionally

- Maintained confidential files and sensitive information

- Supported leadership with documentation, coordination, and office organization

- Communicated daily with parents regarding schedules, progress, and concerns

- Maintained detailed records and attendance logs

- Managed multiple responsibilities simultaneously in a structured environment

Ensured safety, organization, and professionalism at all times