Brianna Madej
Jackson,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Medical Office Receptionist
Seaview Orthopedics And Medical Associates
10.2023 - Current
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Collect Copayments
- Check out patients, printing orders from doctor
- Work on faxes, scans, copies
- ECW Software experience
Assistant Director
New Future Dreams
11.2020 - 10.2023
- Case management for adult, mentally ill population, assisting them with identifying and implementing goals and needs
- Responsibilities include group facilitation and maintaining client records in a professional and timely manner
- Insurance company HMO Authorizations Clerical/office duties Work with clients and the psychiatrist.
- Faxing, scanning, copying
Waitress
Texas Roadhouse
02.2018 - 08.2023
- Serve food and beverages
- Check regularly with guests to make sure that they are enjoying their meals
- Take necessary action to resolve any complaints
- Take dishes and glasses away from tables and counters.
Security Specialist
Target
10.2019 - 03.2020
- Support strategic loss initiatives through methods of prevention, detection, and investigation
- Interact with all team members, visitors, and vendors
- Keep store safe and secure
- Devise new ways to prevent theft.
Waitress
Baker’s Water Street Bar and Grille
03.2019 - 09.2019
- Serve food and beverages
- Check regularly with guests to make sure that they are enjoying their meals
- Take necessary action to resolve any complaints.
Waitress
Jenks Oceanside Dining
05.2017 - 09.2017
- Serve food and beverages
- Take necessary action to resolve any complaints
- Take dishes and glasses away from tables and counters.
Waitress
Ihop
08.2016 - 08.2017
- Serve food and beverages
- Take necessary action to resolve any complaints
- Take dishes and glasses away from tables and counters.
Front Desk Associate
Planet Fitness
10.2016 - 12.2016
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions, check members into the system, new member sign up, assist in maintaining the neatness and cleanliness of the club
Front Desk
ProCare Rehabilitation
12.2015 - 02.2016
- Scheduled appointments, registered patients Precisely completed appropriate claims paperwork, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Verified patients’ eligibility and claims status with insurance agencies
- Knowledge with EMR system.
Department Manager
Hobby Lobby
07.2013 - 12.2015
- Greeted customers and ascertained customers’ needs
- Answered questions regarding the store and its merchandise
- Helped customers with questions, problems, and complaints in person and via telephone
- Stocked shelves and supplies and organized displays.
Cashier, Customer Service
Pathmark
07.2010 - 11.2013
- Cashier; Customer Service Processed credit cards, checks, gift cards and coupons
- Maintained an atmosphere of enthusiastic customer service
- Assisted guest with finding items throughout the store
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Directed calls to appropriate individuals and departments
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Education
Master of Science - Mental Health Counseling/School Counseling
Walden University
01.2024
Master of Science - Forensic Psychology
Walden University
12.2021
Bachelor of Arts - Psychology
Kean University
05.2019
Bachelor of Arts - Criminal Justice
Kean University
05.2019
Associate of Arts - Psychology
Ocean County College
Toms River, NJ05.2016
Skills
- Scheduling
- Paperwork Processing
- Data Entry
- Critical Thinking
- Microsoft Office Experience
- Organizational skills
- Goal setting
Timeline
Medical Office Receptionist
Seaview Orthopedics And Medical Associates
10.2023 - Current
Assistant Director
New Future Dreams
11.2020 - 10.2023
Security Specialist
Target
10.2019 - 03.2020
Waitress
Baker’s Water Street Bar and Grille
03.2019 - 09.2019
Waitress
Texas Roadhouse
02.2018 - 08.2023
Waitress
Jenks Oceanside Dining
05.2017 - 09.2017
Front Desk Associate
Planet Fitness
10.2016 - 12.2016
Waitress
Ihop
08.2016 - 08.2017
Front Desk
ProCare Rehabilitation
12.2015 - 02.2016
Department Manager
Hobby Lobby
07.2013 - 12.2015
Cashier, Customer Service
Pathmark
07.2010 - 11.2013
Master of Science - Mental Health Counseling/School Counseling
Walden University
Master of Science - Forensic Psychology
Walden University
Bachelor of Arts - Psychology
Kean University
Bachelor of Arts - Criminal Justice
Kean University
Associate of Arts - Psychology
Ocean County College
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