Brianna M Almonte
Lakeland,FL
Summary
Detail-oriented, with strong client communication and organizational skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service skills.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
New York allergy & sinus center
Glendale , NY
02.2025 - 08.2025
- Assisted patients with check-in and check-out processes efficiently.
- Managed appointment scheduling using electronic health record systems.
- Collected and verified patient information for accurate records.
- Prepared examination rooms and ensured cleanliness for patient comfort.
- Responded to patient inquiries via phone and in-person professionally.
- Supported medical staff by organizing and maintaining office supplies.
- Maintained confidentiality of patient records in compliance with regulations.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with referrals and prepared medical records for patients.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Sales Associate
Forever 21
Rego Park, New York
01.2024 - 01.2025
- Assisted customers with product selection and provided style advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in inventory management, including stock counts and replenishment.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured cleanliness and organization of the sales floor at all times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
Cashier
Golden Farms
Ozone Park, New York
02.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized cash registers and ensured accurate cash handling.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory levels and stocked shelves as needed throughout shifts.
- Collaborated with team members to streamline checkout procedures.
- Handled customer complaints professionally and resolved issues promptly.
- Monitored store cleanliness and ensured a welcoming shopping environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Applied Science - Diagnostic Medical Sonography
South College Orlando
Orlando, FL10-2027
High School Diploma -
Epic Highschool North
Richmond Hill, NY06-2025
Skills
- Customer service
- Team collaboration
- Data entry
- Communication skills
- Problem-solving
- Patient scheduling
- Payment collection and processing
- Patient registration
- Multi-line telephone management
- Basic clinical procedures
- Medical records maintenance
- Attention to detail
- Hospitality and accommodation
- Appointment management
- Cleaning and sanitizing
- Appointment reminders
- Positive attitude
- Phone and email etiquette
- Multitasking and organization
- Front desk management
- Specimen collection
- Computer skills
- Patient charting
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Office Assistant
New York allergy & sinus center
02.2025 - 08.2025
Sales Associate
Forever 21
01.2024 - 01.2025
Cashier
Golden Farms
02.2022 - 12.2023
Associate of Applied Science - Diagnostic Medical Sonography
South College Orlando
High School Diploma -
Epic Highschool North