Brianna Maloney
Stanwood,WA
Summary
At Cedarhome Coffee Co, I am an outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Barista
Nicole Gilligan
Cedarhome Coffee Co. Stanwood, WA
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree - Medical Science (Radiology)
Everett Community College
Everett, WA06-2025
High School Diploma -
Stanwood High School
Stanwood, WA06-2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Team Leadership
- Exceptional customer service
- Cash Register Operation
- Order Taking
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- POS Systems
- Food Preparation
- Menu Memorization
- Hospitality service expertise
Timeline
Barista
Nicole Gilligan
01.2023 - Current
No Degree - Medical Science (Radiology)
Everett Community College
High School Diploma -
Stanwood High School