Brianna Manecke
Weston,Wi
Summary
Customer Service Representative bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Service and Engagement Team Lead
Target
Schofield, WI
09.2023 - Current
- Led a team of 50 team members dedicated to excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
Guest Advocate
Target
Schofield, WI
07.2021 - 08.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Substitute Teacher, K-5
D.C. Everest Area School District
Schofield, WI
09.2019 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enforced school and class rules to maintain order in classroom.
Resident Advisor
Forward Service Corporation
De Pere, WI
06.2019 - 07.2019
- Served as a mentor to 40 low income and first generation high school students as they developed their academic and social skills.
- Promoted a safe and fun learning environment in residence halls, on campus, and on field trips.
Student Teacher
Suring Public School District
Suring, WI
01.2019 - 06.2019
- Cultivated positive relationships with administration, teaching staff, and students.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Cleaning Crew Member
UWSP
Stevens Point, WI
09.2015 - 12.2018
- Worked alongside other cleaners to complete jobs in a collegiate strength and fitness center.
- Handled equipment, chemicals, and materials properly and with caution.
Material Handler
Goodwill
Schofield, WI
05.2017 - 08.2018
Education
Bachelor of Science - Elementary Education
University of Wisconsin, Stevens Point
Stevens Point, WI05-2019
Bachelor of Science - Special Education
University of Wisconsin, Stevens Point
Stevens Point, WI05-2019
Skills
- Relationship management
- Client engagement
- Policies and procedures adherence
- Customer service
Timeline
Service and Engagement Team Lead
Target
09.2023 - Current
Guest Advocate
Target
07.2021 - 08.2023
Substitute Teacher, K-5
D.C. Everest Area School District
09.2019 - 05.2023
Resident Advisor
Forward Service Corporation
06.2019 - 07.2019
Student Teacher
Suring Public School District
01.2019 - 06.2019
Material Handler
Goodwill
05.2017 - 08.2018
Cleaning Crew Member
UWSP
09.2015 - 12.2018
Bachelor of Science - Elementary Education
University of Wisconsin, Stevens Point
Bachelor of Science - Special Education
University of Wisconsin, Stevens Point