Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Manecke

Weston,Wi

Summary

Customer Service Representative bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Service and Engagement Team Lead

Target
09.2023 - Current
  • Led a team of 50 team members dedicated to excellent customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Researched and corrected customer concerns to promote company loyalty.

Guest Advocate

Target
07.2021 - 08.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Substitute Teacher, K-5

D.C. Everest Area School District
09.2019 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Enforced school and class rules to maintain order in classroom.

Resident Advisor

Forward Service Corporation
06.2019 - 07.2019
  • Served as a mentor to 40 low income and first generation high school students as they developed their academic and social skills.
  • Promoted a safe and fun learning environment in residence halls, on campus, and on field trips.

Student Teacher

Suring Public School District
01.2019 - 06.2019
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

Cleaning Crew Member

UWSP
09.2015 - 12.2018
  • Worked alongside other cleaners to complete jobs in a collegiate strength and fitness center.
  • Handled equipment, chemicals, and materials properly and with caution.

Material Handler

Goodwill
05.2017 - 08.2018

Education

Bachelor of Science - Elementary Education

University of Wisconsin, Stevens Point
Stevens Point, WI
05-2019

Bachelor of Science - Special Education

University of Wisconsin, Stevens Point
Stevens Point, WI
05-2019

Skills

  • Relationship management
  • Client engagement
  • Policies and procedures adherence
  • Customer service

Timeline

Service and Engagement Team Lead

Target
09.2023 - Current

Guest Advocate

Target
07.2021 - 08.2023

Substitute Teacher, K-5

D.C. Everest Area School District
09.2019 - 05.2023

Resident Advisor

Forward Service Corporation
06.2019 - 07.2019

Student Teacher

Suring Public School District
01.2019 - 06.2019

Material Handler

Goodwill
05.2017 - 08.2018

Cleaning Crew Member

UWSP
09.2015 - 12.2018

Bachelor of Science - Elementary Education

University of Wisconsin, Stevens Point

Bachelor of Science - Special Education

University of Wisconsin, Stevens Point

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Brianna Manecke