Brianna Marcelo
Tampa,FL
Summary
Capable Coordinator adept at handling all medical administrative needs for busy Surgical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good communication, judgment and multitasking skills.
Boosted customer loyalty and enhanced sales by keeping remaining efficient and focused on customer needs. Skilled in solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Data Analyst
Metlife
05.2022 - Current
- Enhanced claims processing efficiency by streamlining data analysis procedures and reducing manual tasks.
- Reduced claim processing time with advanced data validation techniques, improving overall customer satisfaction.
- Identified overpayment trends by analyzing historical claims data, saving the company thousands of dollars in potential losses.
- Generated insightful reports for management, enabling effective decision-making regarding claims processes and policies.
- Streamlined communication between departments through clear documentation of claims analysis findings, leading to improved cross-functional collaboration.
Executive Assistant to the Chief Operating Officer
Smart Shape Body
09.2020 - 05.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Surgical Coordinator
Smart Shape Body
09.2020 - 05.2022
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Completed and filed financial documentation for accounting purposes.
- Maintained current and accurate medical records for over 60 patients weekly.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Cashier Team Lead
Altitude Trampoline Park
01.2018 - 07.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Party Host
Altitude Trampoline Park
01.2018 - 07.2020
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Contributed to company growth by upselling additional services or products when appropriate, increasing revenue per event.
Education
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL05.2020
High School Diploma -
Leto High School
Tampa, FL05.2020
Skills
- Scheduling
- Travel Administration
- Attention to Detail
- Data Analysis Expertise
- Medical Terminology Proficiency
- Patient Coordination
- Professionalism and Confidentiality
- Adaptability and Dependability
- Teamwork and Collaboration
Certification
Excellent Claims Processing & Financial Accuracy Awarded by Metlife
February-April 2023
June-July 2023
September-December 2023
Additional Information
Microsoft office
Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Claims Data Analyst
Metlife
05.2022 - Current
Executive Assistant to the Chief Operating Officer
Smart Shape Body
09.2020 - 05.2022
Surgical Coordinator
Smart Shape Body
09.2020 - 05.2022
Cashier Team Lead
Altitude Trampoline Park
01.2018 - 07.2020
Party Host
Altitude Trampoline Park
01.2018 - 07.2020
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
High School Diploma -
Leto High School
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