Brianna Marcelo
Tampa,FL
Summary
Dynamic and detail-oriented professional with dual expertise as a Claims Analyst at MetLife and a Student Nurse at Hillsborough Community College. Proven track record of enhancing claim handling procedures through strong data interpretation, attention to detail, and collaborative teamwork—resulting in improved efficiency, compliance, and customer satisfaction. Experienced in patient support and vital signs management, with the ability to implement evidence-based practices that promote optimal outcomes. Demonstrates integrity, professionalism, and adaptability across corporate and healthcare settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Nurse
Hillsborough Community College - Dale Mabry Campus
Tampa, Florida
01.2025 - Current
- Implemented evidence-based practice projects and developed nursing competencies through simulation activities.
- Advocated for patients using clinical expertise and enacted prescribed treatment strategies.
- Monitored patient vital signs and reported changes to experienced nursing staff promptly.
- Administered oral, IV, and intramuscular medications while monitoring patient responses.
Claims Analyst
Metlife
Tampa, Florida
05.2022 - Current
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Conducted comprehensive claim reviews to determine coverage applicability, policy limits, and appropriate payment amounts.
Surgical Coordinator
Smart Shape Body
Tampa, Florida
08.2020 - 05.2022
- Directed telephone inquiries to appropriate staff, offering essential office information and support.
- Educated patients about upcoming surgeries, addressing questions and easing procedural concerns.
- Provided compassionate support to patients and families during challenging surgical journeys.
- Coordinated seamless transitions between surgical teams in complex cases for optimal outcomes.
- Managed high-volume caseloads with precision in scheduling and documentation logistics.
Cashier Team Lead
Altitude Trampoline Park
Tampa , FL
01.2018 - 08.2020
- Executed opening and closing procedures, overseeing cashier drops and cash control measures.
- Monitored vault operations to ensure secure cash management practices.
- Assisted with merchandising tasks to uphold store appearance standards and enhance product visibility.
- Trained team members on cash register operation and cash handling protocols.
- Supervised cashiers to elevate customer service, ensuring accurate transaction balances.
- Resolved customer complaints professionally to maintain positive brand image and promote retention.
Education
Associate of Science - Associate of Science in Nursing
Hillsborough Community College
Tampa, FL12-2026
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL05-2020
Skills
- Professionalism and integrity
- Data analysis
- Attention to detail
- Claims investigation
- Team collaboration
- Patient support
- Vital signs management
- Infection control
Accomplishments
- Avid recipient of Metlife's Excellent Claim Processing and Financial Award
- Achieved Customer Care & Helping Hands Pin it Forward Award at MetLife through effectively demonstrating empathy and care for customers in need
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- BLS Certified
Timeline
Student Nurse
Hillsborough Community College - Dale Mabry Campus
01.2025 - Current
Claims Analyst
Metlife
05.2022 - Current
Surgical Coordinator
Smart Shape Body
08.2020 - 05.2022
Cashier Team Lead
Altitude Trampoline Park
01.2018 - 08.2020
Associate of Science - Associate of Science in Nursing
Hillsborough Community College
Associate of Arts - Liberal Arts
Hillsborough Community College
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