Brianna Marquez
Del Rio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
File clerk
Border Federal Credit Union
06.2015 - 07.2015
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Located and retrieved requested documents in accordance with established policies.
- Compiled and inventoried documents for archival.
Operations assistant
UTSA Recreation Center
08.2015 - 12.2016
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Dental Assistant, Chairside
BTY Dental
08.2017 - 08.2018
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Verified patient insurance eligibility and benefits.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery such as fillings, root canals, extractions, and general anesthesia procedures
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Patient Service Coordinator
Alaska Heart and Vascular Institute
08.2018 - 05.2020
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Oversaw monthly inventory orders to guarantee properly stocked office.
Education
No Degree - Business Administration
The University of Texas At San Antonio
San Antonio, TX08.2026
High School Diploma -
Del Rio High School
Del Rio, TX2014
Skills
- Skills Summary
- Problem solving
- Customer service
- Works well with others
- Multitasking
- Organized
- Clerical and Filing Support
- Customer Service
- Reliability and Dedication
- Critical Thinking
- System Verification
- Reading Comprehension
Timeline
Patient Service Coordinator
Alaska Heart and Vascular Institute
08.2018 - 05.2020
Dental Assistant, Chairside
BTY Dental
08.2017 - 08.2018
Operations assistant
UTSA Recreation Center
08.2015 - 12.2016
File clerk
Border Federal Credit Union
06.2015 - 07.2015
No Degree - Business Administration
The University of Texas At San Antonio
High School Diploma -
Del Rio High School
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