Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Brianna Marshall

East Weymouth,MA

Summary

Hardworking employer with 4 years of experience in fast-paced service settings. I'm a fast learner and can work multiple positions if needed. Systematic about taking accurate orders, keeping guest happy and supporting team success. highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Quickly clears and resets tables, restocks supplies and cleans up spills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cocktail Server

Little Woodrow's
Webster, TX
11.2023 - 02.2024
  • Communicated with customers to take drink orders accurately.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked identification of customers to verify age requirements for purchase of alcohol.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Received payment by cash or credit card and return change when necessary.
  • Answered questions regarding drinks specials and menus items.
  • Cleared tables quickly after guests departed.
  • Provided exceptional service to high volume of daily customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

To-Go Server

Cheddar's Scratch Kitchen
Webster, TX
01.2023 - 02.2024
  • Organized and tracked to-go orders while maintaining accuracy.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Communicated effectively between the kitchen staff and customers regarding order status.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Collaborated with team to deliver timely service of items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Server

Cheddar's Scratch Kitchen
Webster, TX
11.2021 - 02.2024
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and pos system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.

Restaurant Hostess

Cheddars Stratch Kitchen
Webster, TX
07.2019 - 11.2021
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Education

High School Diploma -

Clear Brook High School
Friendswood, TX
05-2021

Skills

  • Menu Memorization
  • Food Station Setup
  • Safe Food Handling
  • Alcohol Intake Awareness
  • Food And Drink Recommendations
  • Guest Services
  • Efficient Service
  • Payment Processing
  • Accurate Cash Handling
  • Order Taking And Fulfillment
  • Outgoing And Friendly
  • Food Running
  • Id Verification
  • Flexible Schedule
  • High-Volume Dining

Affiliations

  • painting
  • drawing
  • soccer
  • cooking

Certification

  • Food Handlers completed on 10/31/2023 expires 10/30/2026
  • TABC completed on 11/01/2023 expires 11/01/2025

References

References available upon request.

Timeline

Cocktail Server

Little Woodrow's
11.2023 - 02.2024

To-Go Server

Cheddar's Scratch Kitchen
01.2023 - 02.2024

Server

Cheddar's Scratch Kitchen
11.2021 - 02.2024

Restaurant Hostess

Cheddars Stratch Kitchen
07.2019 - 11.2021

High School Diploma -

Clear Brook High School

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Brianna Marshall