Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Masneri

Brianna Masneri

Smyrna,GA

Summary

Results-driven management leader with a strong track record in enhancing productivity and operational efficiency. Demonstrated expertise in developing strategic initiatives and leading teams through conflict resolution, consistently exceeding performance metrics. Proven ability to thrive in high-pressure environments, maintaining exceptional work quality and efficiency under tight deadlines. Core competencies include adaptability, time management, and prioritization, aimed at driving success in future challenges.

Overview

8
8
years of professional experience

Work History

Manager

Bob Steele Salon
02.2022 - 11.2024
  • Ensured timely processing of payroll and leave requests.
  • Devised initiatives aimed at increasing customer loyalty.
  • Implemented targeted actions from user comments, raising satisfaction metrics by 15% over six months.
  • Ensured quality hires through detailed candidate assessments.
  • Guaranteed adherence to all relevant legal requirements and industry norms.
  • Monitored budgets to ensure cost-effectiveness.
  • Compiled operational performance data into monthly reports for executives.

Apprentice/Front House Lead/Aveda Ambassador

Vanason’s
10.2020 - 01.2022
  • Established effective connections with apprentices, colleagues, and customers.
  • Managed files efficiently to support administrative functions.
  • Applied critical thinking to mitigate issues within apprenticeship programs.
  • Maintained precise records of apprentice activities.
  • Gained insights into professional standards through guided mentorship.
  • Ensured work areas remained clean and safe.
  • Executed skilled tasks under supervision from experts.
  • Strengthened client confidence through attentive communication.
  • Prepared worksite in advance for senior stylist arrivals.

Dog Boarder, Trainer, and Groomer

Dog Tired
05.2018 - 07.2020
  • Welcomed pet owners and their dogs on entry.
  • Ensured animal health and happiness by encouraging physical activity.
  • Ensured pet safety during care.
  • Executed feeding plans tailored to each dog's requirements.
  • Sanitized cages, kennels, and runs.
  • Performed routine grooming tasks like coat brushing and nail trimming for animals.
  • Administered medications as directed by owners or veterinarians.
  • Assisted in training new employees on proper animal handling techniques.
  • Coordinated play groups based on size, age, breed and temperament.
  • Maintained frequent communication with pet owners about their pets away from home.
  • Utilized positive reinforcement to establish trust and rapport with pets.
  • Delivered emotional support to pets experiencing anxiety or fear due to extended separation from owners.
  • Supported team in managing laundry duties effectively.
  • Ensured dog safety by staying vigilant to surroundings.
  • Maintained animal well-being by reducing stress through play.
  • Adhered strictly to feeding instructions and schedules for animals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding support to pet owners, fostering repeat clientele.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Ensured sterile environments for animal care.
  • Educated animals on essential behavioral commands.
  • Upheld safety regulations while performing hands-on demonstrations or simulations.

Lead Sales Associate

Sally’s Beauty Supply
01.2018 - 08.2019
  • Delivered high-quality customer support, ensuring complete satisfaction.
  • Enhanced store displays to boost product visibility.
  • Developed strategies to increase sales and promote new products.
  • Ensured high-quality service in complaint resolution.
  • Reported discrepancies to management.
  • Operated cash register to maintain service levels during busy periods.
  • Enhanced store credit program participation via sign-up discounts.
  • Maintained neatness and cleanliness throughout the store environment.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Learned features and benefits of new products and services.
  • Recommended products and services utilizing comprehensive product information.
  • Stayed updated on promotions to provide current information.
  • Engaged shoppers by offering assistance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized displays to enhance visibility during events.

Fine Dining Head Waitress/Bartender

Jekyll Island Club Resort
Jekyll Island, GA
02.2017 - 04.2018
  • Consistently ensured high levels of customer satisfaction.
  • Implemented safety precautions and sanitation regulations.
  • Handled customer complaints professionally while maintaining adherence to company policies.
  • Ensured safe food handling and cleanliness to prevent foodborne illnesses.
  • Provided exceptional service to a high volume of daily customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Organized space and utensils to ensure readiness for the next service.
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.
  • Exhibited courteous and professional behavior with patrons.
  • Provided tailored wine service by delivering selected bottles and pouring for guests.
  • Mixed both alcoholic and non-alcoholic beverages to meet set guidelines.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Executed payment transactions with precision through POS system.
  • Organized bar supplies to ensure readiness.
  • Replenished coolers consistently throughout work periods.
  • Ensured cleanliness of glassware through routine sanitization.
  • Executed opening and closing tasks.
  • Ensured compliance with state alcohol regulations.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Handled intoxicated guests in compliance with safety procedures.
  • Drove increased profits via the promotion of premium shelf brands.
  • Managed bar tabs efficiently and ensured accurate transfers.
  • Effectively multitasked within a fast-paced environment.
  • Engaged in friendly conversation with patrons to enhance the bar atmosphere.
  • Resolved spills and cleaned up broken glassware.
  • Created visually appealing arrangements of bottles and glasses.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Addressed regular visitors by their names.

Education

Bachelor of Arts - Psychology

Georgia State University
Atlanta, GA
09-2027

Associate of Arts - Psychology

Spartanburg Community College
Spartanburg, SC
03-2023

Skills

  • Budget Planning
  • Communication
  • Technical Knowledge (Microsoft, Mac, Windows, and may programs)
  • Customer service
  • Shift scheduling
  • Vendor management
  • Sales techniques
  • Documentation and reporting
  • Conflict resolution
  • Relationship building
  • Decision-making
  • Inventory
  • Guest relations
  • Cash handling
  • Strong leadership
  • Work prioritization
  • Financial records oversight
  • Data analysis
  • Competitor research
  • Goal setting

References

References available upon request.

Timeline

Manager

Bob Steele Salon
02.2022 - 11.2024

Apprentice/Front House Lead/Aveda Ambassador

Vanason’s
10.2020 - 01.2022

Dog Boarder, Trainer, and Groomer

Dog Tired
05.2018 - 07.2020

Lead Sales Associate

Sally’s Beauty Supply
01.2018 - 08.2019

Fine Dining Head Waitress/Bartender

Jekyll Island Club Resort
02.2017 - 04.2018

Bachelor of Arts - Psychology

Georgia State University

Associate of Arts - Psychology

Spartanburg Community College

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Brianna Masneri