Brianna Massaker
Buffalo
Summary
Dedicated professional with a background in customer service and team collaboration. Known for resolving customer issues promptly and maintaining high standards of workspace organization. Eager to leverage skills to enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Buffalo, NY
06.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Operated cash register accurately, processing transactions with attention to detail.
- Assisted in training new team members on beverage preparation and customer service standards.
Sales Associate
Savers Thrift Store
Buffalo, NY
06.2024 - 06.2025
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor and ensured visual merchandising standards were met.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Monitored store cleanliness and safety protocols consistently throughout shifts.
Education
Bachelor of Science - Crime Scene Investigation
Hilbert College
Hamburg, NY12-2025
Skills
- Evidence documentation
- Interpersonal relations
- Team collaboration
- Conflict resolution
- Communication skills
- Report writing
- Team player
- Clear communication
Timeline
Barista
Starbucks
06.2025 - Current
Sales Associate
Savers Thrift Store
06.2024 - 06.2025
Bachelor of Science - Crime Scene Investigation
Hilbert College