Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Matthews

Melfa ,Virginia

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

The Charlotte Hotel And Restaurant
07.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.

Food Lion To Go Associate

Food Lion
07.2023 - Current
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Online Pickup and Delivery Associate

Walmart
08.2022 - 06.2023
  • Loaded vehicles and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests and feedback to management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.

Assistant Baker

Anoited Hands Baker
08.2021 - 07.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Packaged finished products for sale.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Prepared frostings and other toppings for cakes and pastries.

Education

High School Diploma -

Nandua High School
Onley, VA
06.2022

Skills

  • Multi-Line Telephone Systems
  • Customer Assistance
  • Business Administration
  • Verbal and Written Communication
  • Hospitality Service
  • Telephone Etiquette
  • Listening Skills
  • Customer Needs Assessments
  • Providing Feedback
  • Proper Storage Procedures
  • Cash Register Operations
  • Effective Multitasking
  • Opening and Closing Skills
  • Excellent Math Skills

Timeline

Front Desk Receptionist

The Charlotte Hotel And Restaurant
07.2023 - Current

Food Lion To Go Associate

Food Lion
07.2023 - Current

Online Pickup and Delivery Associate

Walmart
08.2022 - 06.2023

Assistant Baker

Anoited Hands Baker
08.2021 - 07.2022

High School Diploma -

Nandua High School
Brianna Matthews