Brianna Matusek
Orlando,FL
Summary
Authorized to work in the US for any employer
Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Caring and empathetic Job Title with Number years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Caregiver
Senior Helpers
DeLand, FL
04.2017 - 08.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Pharmacy Customer Service Representative
TTEC WORK AT HOME
Orlando, FL
09.2020 - 11.2021
- Refills / pc request / overrides and more
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier/Customer Service
Family Dollar
Deltona, FL
11.2014 - 05.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each Timeframe.
Cashier/customer service
Walmart
Deltona, FL
09.2011 - 12.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Customer Service Representative
Kaiser Permanente
Home
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Keyport High School
Skills
- Cashiering (10 years)
- Computer Skills
- Customer Service
- Stocking (3 years)
- Cleaning Experience (6 years)
- Caregiving (7 years)
- HHA
- Home Health
- Senior Care
- Meal Preparation
- Vital Signs
- Dementia Care
- Alzheimer's Care
- Patient Care
- Medication Administration
- Laundry
- Certifications and Licenses
- CPR
- CNA
Timeline
Customer Service Representative
Kaiser Permanente
02.2022 - Current
Pharmacy Customer Service Representative
TTEC WORK AT HOME
09.2020 - 11.2021
Caregiver
Senior Helpers
04.2017 - 08.2019
Cashier/Customer Service
Family Dollar
11.2014 - 05.2016
Cashier/customer service
Walmart
09.2011 - 12.2014
Keyport High School