Brianna Maxwell
Wellington,FL
Summary
Results-driven Customer Service Specialist dedicated to enhancing customer satisfaction through exceptional service delivery. Proven ability to build long-term client relationships while effectively addressing concerns using strong interpersonal skills. Committed to driving positive outcomes and fostering loyalty among customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines, Co
09.2021 - Current
- Cultivated strong customer relationships, ensuring high satisfaction through proactive problem-solving and personalized service
- Trained and mentored new flight attendants, enhancing service excellence and regulatory compliance
- Led in-flight marketing initiatives, driving increased customer engagement and loyalty program sign-ups
- Collaborated with internal teams to improve communication strategies and align messaging with company objectives
Athletics Marketing & Events Coordinator
York College
01.2019 - 05.2020
- Designed and executed marketing campaigns that increased event attendance and engagement
- Coordinated with faculty, student-athletes, and administrative teams to ensure seamless event execution
- Monitored and analyzed event performance metrics to enhance future marketing strategies
Front Desk & Customer Experience Coordinator
BMCC College
01.2017 - 12.2019
- Acted as the primary point of contact for students, faculty, and visitors, ensuring a welcoming and professional environment
- Streamlined administrative workflows, improving efficiency in front desk operations
- Promoted college programs through direct engagement, increasing student participation and awareness
Education
Bachelor of Science - Psychology
City University of New York, York College
05.2022
Skills
- Customer Engagement Strategies
- Stakeholder Engagement
- Proficient in CRM Software
- Salesforce Proficiency
- Proficient in Microsoft Office
- Digital marketing
- Customer Engagement Skills
- Project Program Coordination
- Event Coordination
- Data Analysis
- Performance optimization
- Issue Resolution
- Effective Communication
- Analytical Problem Solving
Certification
Microsoft Certified: Azure Fundamentals, In Progress
Additional Information
Strong commitment to continuous learning and alignment of customer success strategies with business outcomes., Proven ability to work effectively in fast-paced, customer-facing environments while maintaining high standards of service and operational excellence.
Volunteer Experience
York College, Human Resources Volunteer, 01/01/17, 12/31/19, Assisted in developing recruitment materials and organizing outreach campaigns to support institutional talent acquisition.
Professional Affiliation
York College Student Government Association, Vice President, Student Engagement & Marketing, 08/01/20, 12/31/22, Led student engagement initiatives and digital marketing campaigns, increasing program visibility and participation.
Timeline
Flight Attendant
Frontier Airlines, Co
09.2021 - Current
Athletics Marketing & Events Coordinator
York College
01.2019 - 05.2020
Front Desk & Customer Experience Coordinator
BMCC College
01.2017 - 12.2019
Bachelor of Science - Psychology
City University of New York, York College
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