Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Mayer

Customer Service Representative
Clifton,NJ

Summary

Accomplished Administrator with a proven track record at Massage Envy Spa, enhancing patient satisfaction and operational efficiency. Expert in fostering teamwork and collaboration, with over 10 years of customer service excellence. Skilled in computer applications and adept at improving cost control measures, demonstrating a significant impact on workplace productivity and client relations. Forward-thinking Operations Specialist bringing10 years of expertise in Customer Relations for any sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Millenium and Fuse.

Overview

10
10
years of professional experience

Work History

Team Member

FedEx Office
02.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Became very knowledgeable of shipping protocols and procedures

Junior Clinic Administrator

Massage Envy Spa
02.2015 - 02.2021
  • Coordinated with medical professionals to ensure smooth day-to-day operations within the clinic environment.
  • Assisted in financial management tasks, leading to improved budget allocation and cost control measures.
  • Facilitated regular staff meetings focused on improving interdepartmental collaboration for optimal patient outcomes.
  • Enhanced patient satisfaction by streamlining appointment scheduling and ensuring timely followups.
  • Reduced no-show rates through consistent reminders via phone calls and email notifications.
  • Contributed to a positive workplace culture by fostering open communication between team members and addressing any concerns promptly.

Food Server/Host

The Counter Burger
04.2014 - 01.2015
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.

Education

High School Diploma -

DePaul Catholic High School
Wayne NJ
05.2008

Skills

    Skilled Administrator with over 10 years experience in the field of Customer Service

  • Teamwork and Collaboration
  • Attention to Detail
  • Computer Skills
  • Goal Setting and Achievement
  • Training and mentoring
  • Complaint resolution
  • Staff education and training
  • Telemarketing expertise
  • Relationship Building

Timeline

Team Member

FedEx Office
02.2021 - Current

Junior Clinic Administrator

Massage Envy Spa
02.2015 - 02.2021

Food Server/Host

The Counter Burger
04.2014 - 01.2015

High School Diploma -

DePaul Catholic High School

Similar Profiles

CREATE PROFILE
Brianna Mayer Customer Service Representative