Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brianna Mayle

Brianna Mayle

Administrator
Remote

Summary

Experienced administrator with a strong background in administration, customer service, and operations, bringing a unique blend of skills and experience. Co-ownership of a local diner has fostered expertise in managing daily operations, leading teams, and driving business growth. Experience in remote work settings has refined the ability to work independently and efficiently.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Administrator/Co-Owner

Triple Nickel Diner
Chesterhill, OH
05.2023 - Current
  • Manage onboarding for new employees, including paperwork and training.
  • Process payroll and ensure compliance with labor laws.
  • Process employee timesheets and ensure accurate compensation.
  • Maintain accurate and up-to-date employee files.
  • Assist in hiring and firing processes.
  • Post job listings and manage hiring processes.
  • Ensure compliance with payroll and business laws.
  • Maintain up-to-date knowledge of relevant laws and regulations.
  • Utilize QuickBooks for accounting, account reconciliation, and financial reporting.
  • File and pay taxes, ensuring compliance with all necessary laws and regulations.
  • Manage budgets, forecasts, and financial reports.
  • Manage invoices, payments, and cash flow.
  • Monitor business banking accounts and ensure financial stability.
  • Create social media and advertising content using Canva.
  • Plan and execute community events to promote the business.
  • Manage and update company website through Square Online.
  • Manage vendor procurement and relationships.
  • Coordinate inventory management and control.
  • Update menu and merchandise items in the Square system.
  • Create job aids and visuals to improve efficiency and training.
  • Develop and implement processes to streamline operations.

Operations Associate

Wellbrook Health
Remote
01.2023 - 07.2023
  • Ensured accurate documentation by compiling detailed patient records, including insurance and payment methods.
  • Resolved billing discrepancies through effective communication with insurance providers.
  • Achieved operational efficiency by securing necessary pre-authorizations with high accuracy.
  • Facilitated prompt payment transactions through management of accounts payable and receivable processes.
  • Provided outstanding customer service by addressing inquiries and scheduling appointments efficiently.

Optometrist Assistant

Vienna Eye Clinic
Vienna, WV
03.2016 - 08.2019
  • Acquired comprehensive operational expertise across front office, optical services, back office, preliminary examinations, and reception.
  • Delivered exceptional customer service by greeting patients upon arrival and departure.
  • Recorded insurance details, personal data, and payment preferences to ensure secure documentation.
  • Maintained and updated patient files to uphold data integrity and accuracy.
  • Achieved status as sole cross-trained team member across all departments, enhancing team versatility.

Client Coordinator

ExamWorks
Remote
01.2022 - 01.2023
  • Entered and retrieved client information using appropriate systems and databases.
  • Maintained daily communication with QA department regarding workflow and report status.
  • Filed and archived open and closed cases for efficient record-keeping.
  • Verified accuracy of client information in database and documented specific guidelines.
  • Executed clerical duties including typing, filing, emailing, and proofreading tasks.
  • Ensured compliance with state and federal safety and legal regulations in all practices.

Paraprofessional

Morgan Local Schools
Mcconeslville, OH
08.2019 - 05.2022
  • Collaborated with teachers to maintain accurate student records, including grading and attendance.
  • Facilitated academic support for students needing assistance in specialized subjects.
  • Provided essential support to educational staff, improving classroom operations and student learning experiences.
  • Achieved highest score on Para Pro assessment, securing paraprofessional certification.

Front Office Assistant

MedExpress
Parkersburg, WV
01.2016 - 08.2019
  • Oversaw administrative functions, including document management and routine clerical tasks.
  • Facilitated efficient patient check-in and check-out procedures for medical appointments.
  • Recorded vital patient information, such as insurance details and payment preferences.
  • Executed payment transactions and resolved billing discrepancies with patients and insurance providers.

Education

Associate of Applied Science - Business Administration And Management

Washington State College of Ohio
Marietta, OH
08.2022 - 05.2024

Administrative Assistant Certificate -

Washington State College of Ohio
Marietta, OH
05-2024

Certified Customer Service Professional -

Washington State College of Ohio
Marietta, OH
05-2024

Small Business Entrepreneur Certificate -

Washington State College of Ohio
Marietta, OH
05-2024

Medical Billing And Coding Certificate -

Career Step
05-2020

ParaPro Completion -

Praxis

Skills

  • Document management
  • Attention to detail
  • Verbal and written communication
  • Problem solving
  • Data entry accuracy
  • Record keeping
  • Continuous improvement
  • Bookkeeping

Timeline

Administrator/Co-Owner

Triple Nickel Diner
05.2023 - Current

Operations Associate

Wellbrook Health
01.2023 - 07.2023

Associate of Applied Science - Business Administration And Management

Washington State College of Ohio
08.2022 - 05.2024

Client Coordinator

ExamWorks
01.2022 - 01.2023

Paraprofessional

Morgan Local Schools
08.2019 - 05.2022

Optometrist Assistant

Vienna Eye Clinic
03.2016 - 08.2019

Front Office Assistant

MedExpress
01.2016 - 08.2019

Administrative Assistant Certificate -

Washington State College of Ohio

Certified Customer Service Professional -

Washington State College of Ohio

Small Business Entrepreneur Certificate -

Washington State College of Ohio

Medical Billing And Coding Certificate -

Career Step

ParaPro Completion -

Praxis

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