Overview
Work History
Education
Skills
Timeline
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Brianna McBride

McDonough,GA

Overview

9
9
years of professional experience

Work History

Manager

Chick-fil-A
06.2015 - Current
  • Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
  • Prepares all required paperwork, including forms, reports and schedules in organized and timely manner
  • Ensures that all equipment is kept clean and kept in excellent working condition through personal inspection and by following restaurant preventative maintenance programs
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of restaurant, employees and guests
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts
  • Handled customer inquiries and suggestions courteously and professionally

Customer Service Representative

Internal Revenue Service
10.2019 - 08.2020
  • Resolve customer problems by clarifying customer complaints, determining cause of problem, selecting and explaining best solution to solve problem and expediting correction or adjustment.
  • Maintain financial accounts by processing customer adjustments.
  • Meet personal and team targets and call handling quota.
  • Utilize computer technology to handle high call volumes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Business Administration And Management

Clayton State University
Morrow, GA
05.2028

Diploma -

Henry W. Grady High School
Atlanta, GA
05.2014

Skills

  • Training & Development
  • Inventory Control
  • Problem Resolution
  • Leadership Experience
  • Time Management
  • Team Building
  • Windows
  • Financial Management
  • Customer Relationship Management (CRM)
  • Management
  • Labor Cost Analysis

Timeline

Customer Service Representative

Internal Revenue Service
10.2019 - 08.2020

Manager

Chick-fil-A
06.2015 - Current

Bachelor of Science - Business Administration And Management

Clayton State University

Diploma -

Henry W. Grady High School

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Brianna McBride