Brianna McBride
Wichita,KS
Summary
Self starting, talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing the customer experience and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Cooper Installation Services
12.2021 - Current
- Overseeing operational, service, and installation processes involved in completing flooring installations
- Coaching and providing support for up to 6 store teams and up to 30 contractors as the sole local representative in the market
- Collaborating to create solutions for time-sensitive job site issues. customer needs and demands of business
- Verifying PO's, work orders, and pricing negotiations
- Experience reviewing diagrams and scope of installations to proactively identify potential challenges and/or solutions
- Warehouse Management, including ordering, load and unload of merchandise, order staging, and inventory verification
- Scheduling with consideration of scope of project, contractor skill level, and customer needs.
- Completing inspections and unannounced site visits to identify opportunities in craftsmanship, service, and execution of policy
- Maintained service score over 4.5/5 in market since taking role
Assistant Store Manager, Operations
Lowes Home Improvement
04.2016 - 12.2021
- Throughout 5+ years, repeatedly given elevated tasks and positions due to proven tenacity in results
- As Operations ASM, exceeded target for bottom line profit, trending to exceed target by 15% for FY2021
- As a department supervisor, Front End team led the region in overall performance for FY2020 and FY2019.
- Led region in sales, credit, and lead capture as a fashion plumbing-focused specialist for FY2017
- Validating shrink and safety programs via walks and various reports to identify opportunities to retain sales dollars.
- Ensured merchandising, sales and service levels were optimal throughout the store, utilizing quick problem-solving and cleverly allocating varied associate skills
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Associate of Applied Science - Accounting And Finance
Cowley Community College
Pratt10.2025
High School Diploma -
Lathrup High School
Southfield01.2014
Skills
- Problem Solving
- Employee Development
- Coaching and Mentoring
- Teamwork and Collaboration
- Customer Service and Engagement
- Schedule Coordination
- Order Management
- Inventory management
Timeline
Operations Manager
Cooper Installation Services
12.2021 - Current
Assistant Store Manager, Operations
Lowes Home Improvement
04.2016 - 12.2021
Associate of Applied Science - Accounting And Finance
Cowley Community College
High School Diploma -
Lathrup High School
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