Brianna McClellan
Valparaiso,IN
Summary
Adept in customer service and financial software, I boosted operational efficiencies at Elaine's Resale Shop, demonstrating exceptional communication skills and a knack for resolving customer inquiries with patience and empathy. My background spans from banking to retail, always prioritizing customer satisfaction and transaction accuracy.
Overview
16
16
years of professional experience
Work History
Bank Teller
First Trust Credit Union
Valparaiso, IN
10.2022 - Current
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Delivered exceptional service to customers in person or over telephone.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Educated customers about different types of banking services available at the branch.
Cook and Cashier
UNION TOWNSHIP SCHOOL CORPORATION
Valparaiso, IN
08.2015 - 10.2022
- Made all meals in accordance with company standards and requirements
- Taught several associates to operate cash registers and back up team members during busy periods
- Followed all company safety standards, including food quality and sanitation procedures
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
Manager
Elaine's Resale Shop
Lake Station, IN
06.2010 - 08.2015
- Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, freight flow, inventory control and merchandising
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Communicated with customer service and sales teams to improve productivity and service ratings
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Handled inbound phone calls and answered customer inquiries
Customer Service Representative
Deep River Waterpark
Crown Point, IN
06.2009 - 08.2010
- Received incoming calls from potential customers and provided detailed information about the facility
- Handled inbound phone calls and answered customer inquiries
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained up-to-date knowledge of customer service expectations and applied it to our daily customer interactions
- Accurately identified and resolved customer complaints concerning food or services
Education
High School -
Hobart High School
Hobart, IN06.2010
Skills
- Customer service
- Communication skills
- Time management
- Deposit and withdrawal management
- Financial software
- Sales and Cross-selling
- Listening and comprehension
- Data entry efficiency
- Customer needs assessment
- Patience and empathy
- Transaction processing accuracy
Timeline
Bank Teller
First Trust Credit Union
10.2022 - Current
Cook and Cashier
UNION TOWNSHIP SCHOOL CORPORATION
08.2015 - 10.2022
Manager
Elaine's Resale Shop
06.2010 - 08.2015
Customer Service Representative
Deep River Waterpark
06.2009 - 08.2010
High School -
Hobart High School
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