Brianna McCloskey
West Chester,PA
Summary
Reliable and upbeat Sales Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Wedding Sales Assistant
Bear Creek Mountain Resort
04.2023 - Current
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Implemented protocols and procedures to effectively manage the planning process.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Improved vendor relationships by facilitating clear communication and timely follow-ups throughout the planning process.
- Contributed to successful events by anticipating potential issues and proactively developing contingency plans to address them.
Banquet Captain
Bear Creek Mountain Resort
01.2023 - Current
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Directed and managed banquet functions for 350-person event.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Hospitality Server
Bear Creek Mountain Resort
05.2021 - 01.2023
- Directly assisted the bridal party and met needs promptly while giving the best service possible.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA05.2026
High School Diploma -
Upper Perkiomen High School
Pennsburg, PA06.2022
Skills
- Ability to Lift 40 pounds
- Processing payments
- Opening and closing procedures
- Microsoft applications proficiency
- Team Leadership
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Friendly and Helpful
Timeline
Wedding Sales Assistant
Bear Creek Mountain Resort
04.2023 - Current
Banquet Captain
Bear Creek Mountain Resort
01.2023 - Current
Hospitality Server
Bear Creek Mountain Resort
05.2021 - 01.2023
Bachelor of Science - Marketing
West Chester University of Pennsylvania
High School Diploma -
Upper Perkiomen High School
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